Job details

Order Processing Specialist/Kwik Call

Job Title: Order Processing Specialist/Kwik Call Associate
Location: Colorado Springs, CO
Pay Range: $18.00 - $23.00/hr
Schedule: Monday-Friday 7:00 AM -5:00 PM (subject to overtime), Rotational Saturday

This position will remain open until 11/26/2024, or until the position is filled, whichever is later.

Brief Position Summary:

Responsible for promptly and professionally processing KWIK Call orders with the highest level of customer service, accuracy, and minimal wait times while actively seeking to improve processes, increase efficiency, and maintain a safe working environment.

Culture fit is extremely important to us. Here are some things that make you a good fit for Rampart:

You are motivated by and believe in serving others; you put yourself in our customer’s place to understand their needs, challenges, and better ways to serve them.
You are a team player; willing to go above and beyond to help fellow employees.
You believe that people (both customers and employees) are the foundation of our business. The way we treat people is integral to our success.
You want to work for a company who prioritizes giving back to the community.

Benefits, perks, and unique ways we support our employee’s well-being:

Competitive pay and comprehensive benefits package, including Medical, Dental, and Vision benefits to full-time employees
Options for different medical plans to fit various needs, including a premium plan and a low-cost high deductible plan with HSA
401k with company match
Discretionary profit sharing
Company paid long-term disability plan and company-paid life insurance
Paid Time Off, company awards, and wellness program that includes a gym reimbursement
Uniform reimbursements for Warehouse and Driver positions, and a clothing allowance for exclusive, Rampart-branded clothing each year
Employee Assistance Program (EAP)

Responsibilities & Duties:

Actively monitor the order manager to drop, pick, and stage KWIK Call orders as timely as possible
Greet customer and communicate effectively to ensure customer satisfaction with products received (accurate amount, right product, ask if they need anything else, etc.)
Collect payment by either charging the customer’s account or directing customer to cashier
Operate in accordance with Rampart’s established systems, policies and procedures
Ensure a safe and clean work environment by ensuring compliance with Rampart’s safety program and instilling a culture of safety awareness through modeling and education

As Required:

Troubleshoot issues and communicate discrepancies to inventory control
Monitor ageing Kwik Call orders. After two weeks contact customer for pickup or cancel order and return product to inventory
Provide charge account setup documentation to customers
Maintain customer beverage and snack station by replenishing drinks and snacks
Additional duties as assigned by Supervisor

Education and Experience:

High School diploma or equivalent preferred
Customer service experience
1-2 yrs previous work experience; warehouse experience
Forklift experience preferred
RF system experience preferred

Physical Requirements:

Continuously (67-100% of the day) will be required to talk, repetitively use hands, arms, and legs, stand, walk, grasp, and lift 10lbs or less
Frequently (34-66% of the day) will be required to bend over, reach overhead, crouch, kneel, push or pull, carry or move 10lbs or less, and carry, move, or lift 11-75lbs
Occasionally (1-33% of the day) will be required to sit, crawl, balance, climb and carry, move, or lift 76-100+ lbs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Cregger Company dba Rampart Supply is a service, quality, and employee-oriented organization that is in the plumbing and heating wholesale business. We promote a safe and drug free workplace. Are you looking for a challenging career with a team that truly cares about its customers, employees, and community? Come and be a part of a family-owned business that has been around for more than 50 years where you’re more than just a number.

Learn more about what it’s like to work at Rampart online at www.rampartsupply.com/careers and check out our social media at any of the options below:

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All qualified applicant will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, gender expression as well as any other characteristic protected by federal, state and local law.

Rampart Supply Glassdoor Company Review

4.8

Rampart Supply DE&I Review

3.47

CEO of Rampart Supply

Unknown name

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Average salary estimate

$42640 / YEARLY (est.)

min

max

$37440K

$47840K

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What You Should Know About Order Processing Specialist/Kwik Call, Rampart Supply

Are you ready to dive into an exciting opportunity at Rampart Supply as an Order Processing Specialist? Based in beautiful Colorado Springs, CO, we’re looking for someone passionate about customer service and efficiency. In this role, you’ll be at the heart of our operations, promptly and professionally processing Kwik Call orders. Your ability to understand customer needs and handle orders quickly and accurately will directly impact our reputation for excellent service. We pride ourselves on having a supportive team culture; we believe in serving others and fostering a collaborative work environment where everyone is valued. You will be greeted with competitive pay ranging from $18.00 to $23.00 per hour, along with a comprehensive benefits package that supports your health and well-being. Think medical, dental, vision, 401k with matching, and also some pretty cool perks like uniform reimbursements and wellness programs. Your daily tasks will include monitoring orders, ensuring customer satisfaction, collecting payments, and upholding safety standards—because safety is important to us! So, if you’re a team player who enjoys a fast-paced environment and wants to play a vital role in our community-focused company, Rampart Supply could be the perfect place for you to build your career. Come join a family-owned business that has been thriving for over 50 years—we appreciate each one of our employees as more than just a number. Let’s grow together!

Frequently Asked Questions (FAQs) for Order Processing Specialist/Kwik Call Role at Rampart Supply

What does an Order Processing Specialist do at Rampart Supply?

An Order Processing Specialist at Rampart Supply plays a crucial role in delivering top-notch service by processing Kwik Call orders promptly and accurately. You will be responsible for ensuring customer satisfaction through effective communication, collecting payments, and organizing orders efficiently.