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Manager Customer Verification

What makes us Qlik?

 

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

 

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

  

The Manager Customer Verification Role

 

As Manager of Customer Verification at Qlik, you’ll lead a globally distributed team of skilled senior test engineers dedicated to ensuring a seamless customer experience.

 

Your mission will be to champion quality and innovation within our SaaS Quality Services organization by guiding the team to explore and verify real-world customer scenarios across our Data Integration and Data Analytics solutions.

 

Leveraging your leadership and quality mindset, you’ll empower your team to identify customer use cases, test solutions end-to-end, and drive enhancements that improve customer satisfaction and product excellence.

 

What makes this role interesting?

 

  • Diverse Leadership: Lead a talented, globally distributed team of test engineers while fostering collaboration and growth.
  • Customer-Centric Impact: Dive deep into understanding customer use cases, ensuring solutions meet real-world needs.
  • Technical Challenges: Collaborate on exploratory testing of cutting-edge Data Integration and Data Analytics features in cloud environments.
  • Collaborative Opportunities: Partner with R&D and customer-facing teams to refine product quality and customer experience.
  • Continuous Learning: Develop in-depth expertise in Qlik’s innovative cloud solutions while tackling complex, rewarding challenges.
  • Positive Team Culture: Cultivate a supportive and inclusive environment that celebrates achievements and values feedback.

 

Here’s how you’ll be making an impact:

 

  • Drive Quality: Lead the team to simulate and test customer scenarios, ensuring issues are identified and resolved early.
  • Enhance Collaboration: Work closely with R&D and customer-facing teams to maintain high-quality standards across Qlik’s cloud offerings.
  • Develop Expertise: Build and maintain robust test environments, incorporating third-party solutions and deep product knowledge.
  • Support Team Growth: Host regular 1:1 meetings to coach team members, align priorities, and promote career development.
  • Lead Change: Participate in cross-organizational projects, contributing to quality initiatives and change management.
  • Foster Inclusion: Respect cultural and regional diversity, ensuring remote team members feel involved and valued.
  • Celebrate Success: Encourage positivity and celebrate team achievements to sustain motivation and a sense of accomplishment.

 

We’re looking for a teammate with:

 

          Bachelor’s degree in computer science, Information Technology, or related field

          Proven experience or strong interest in exploratory testing of software products

          Experience: 5+ years of work experience of software testing or similar

          Experience in management and team leadership

          Quality mindset

          Strong analytical and problem-solving skills

          Excellent communication and collaboration skills

          Experience of working in an international environment, cross cultures, and time zones

          Ability to work independently and as part of a global team.

          Highly proficient in spoken and written English

 

The location for this role is:

 

Lund, Sweden (Hybrid) or Sweden Remote

 

Join Qlik and lead the charge in delivering exceptional, customer-focused software solutions. Apply now and start shaping the future of data-driven excellence!

 

 

More about Qlik and who we are:

 

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

 

What else do we offer?

 

  • Genuine career progression pathways and mentoring programs
  • Culture of innovation, technology, collaboration, and openness
  • Flexible, diverse, and international work environment

 

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

 

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

 

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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What You Should Know About Manager Customer Verification, Qlik

At Qlik, we take pride in being a Gartner® Magic Quadrant™ Leader for a staggering 14 years, and we're on a mission to transform complex data landscapes into actionable insights that drive strategic business outcomes. We're excited to announce an opening for the Manager Customer Verification role, where you'll lead a talented, globally distributed team of senior test engineers focused on enhancing customer experience. This is not just about testing; it's about diving deep into understanding customer use cases and ensuring our SaaS solutions excel in real-world scenarios. You’ll champion quality and innovation while collaborating closely with R&D to refine our Data Integration and Analytics offerings. Every day presents a new opportunity to drive quality, expand your technical expertise, and foster a culture of positivity within a supportive environment. We value continuous learning and welcome ideas that push boundaries. If you're passionate about quality, skilled in software testing, and thrive in a diverse work atmosphere, this is the perfect place for you. Step into this role, and let's shape the future of data-driven excellence together at Qlik!

Frequently Asked Questions (FAQs) for Manager Customer Verification Role at Qlik
What does the Manager Customer Verification role at Qlik entail?

The Manager Customer Verification role at Qlik involves leading a globally distributed team of senior test engineers to ensure a seamless customer experience. This includes guiding the team in exploring and verifying real-world customer scenarios for our Data Integration and Analytics solutions, all while fostering a positive team culture and focusing on quality and customer satisfaction.

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What skills are required for the Manager Customer Verification position at Qlik?

To succeed in the Manager Customer Verification position at Qlik, candidates should have a Bachelor’s degree in computer science or a related field, plus over five years of experience in software testing or similar roles. Ideal candidates will have strong analytical skills, experience in management, and the ability to work collaboratively in a diverse environment.

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How can I prepare for the Manager Customer Verification interview at Qlik?

Preparing for the Manager Customer Verification interview at Qlik involves brushing up on your knowledge of exploratory testing methodologies, improving your leadership skills, and understanding Qlik’s cloud offerings. It's also beneficial to familiarize yourself with our company ethos and how you can contribute to enhancing customer experiences.

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What can I expect from the team culture at Qlik as a Manager Customer Verification?

At Qlik, the team culture for the Manager Customer Verification role is inclusive and supportive. You'll have opportunities to celebrate team achievements, promote career development, and respect regional diversity within a globally distributed team. Continuous learning and collaboration are at the heart of our culture.

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What are the main responsibilities of the Manager Customer Verification at Qlik?

As the Manager Customer Verification at Qlik, you'll drive quality by leading efforts to simulate customer scenarios, enhance collaboration with R&D and customer-facing teams, and support team growth through coaching and regular check-ins. You’ll also participate in cross-organizational projects to contribute to quality initiatives.

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Does Qlik support career development for the Manager Customer Verification role?

Yes, Qlik is committed to career development for the Manager Customer Verification role. We offer genuine progression pathways, mentoring programs, and encourage participation in initiatives that promote personal growth and professional excellence.

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What makes Qlik a leader in data solutions for the Manager Customer Verification role?

Qlik has been recognized as a leader in data solutions due to our robust integration and governance capabilities, coupled with advanced AI and ML technologies. The Manager Customer Verification plays a key role in ensuring our products meet high-quality standards and address real customer needs effectively.

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Common Interview Questions for Manager Customer Verification
Can you describe your experience with exploratory testing for software products?

In answering this question, highlight specific examples of projects where you've used exploratory testing to identify issues, focusing on your approach and the impact your testing had on product quality.

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How do you prioritize and manage your team's workload?

Discuss your strategies for prioritization, such as assessing project timelines and team strengths, and share examples of how you’ve successfully managed team workload in a previously similar role.

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What approach do you take to ensure collaboration between testing and development teams?

Explain how you've fostered communication and collaboration in your previous roles, outlining specific strategies or tools used to bridge the gap between testing and development.

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How do you handle conflicts within your team?

Describe a situation where a conflict occurred, how you addressed it, and the outcome. This shows your conflict resolution skills and ability to maintain a positive team dynamic.

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What metrics do you use to measure the success of testing?

Outline the key metrics you've employed to evaluate testing effectiveness, such as defect density or test coverage, and explain how these metrics contributed to overall product quality.

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How do you stay updated with the latest trends in software testing?

Mention any professional organizations you belong to, conferences you attend, or certification programs you pursue. This demonstrates your commitment to continuous learning in the field of software testing.

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What is your strategy for mentoring team members?

Discuss your approach to mentoring, including specific examples of how you've supported career growth and skills development in your team.

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How would you approach gathering customer feedback on product features?

Share your methods for collecting and analyzing customer feedback, including how you would involve your testing team in responding to this feedback to enhance product performance.

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Describe how you ensure quality in a SaaS environment.

Explain the specific practices, tools, and methodologies you have introduced or overseen in previous roles to maintain quality standards in a SaaS setup.

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What are your expectations for the team culture you want to build as a Manager Customer Verification?

Articulate your vision for a positive team culture, emphasizing collaboration, accountability, respect, and continuous improvement, alongside examples of how you've fostered such an environment in earlier roles.

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Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 11 years in a row! Our platform is the only one on the marke...

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Full-time, hybrid
DATE POSTED
November 29, 2024

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