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Shift Lead (Pearl City)

Company Description

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

Job Description

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Qualifications

JOB REQUIREMENTS

You must be 18 years of age or older.

Prior QSR experience highly desired.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".

Walking

For short distances for short durations

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

· Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

· To move trays which are placed on dollies.

· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

· Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station.

· Toe room is present, but workers are unable to flex their knees while standing at this station.

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

· Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

· Reaching is performed continuously; up, down and forward.

· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

· Eye-hand coordination is essential. Use of hands is continuous during the day.

· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

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Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Shift Lead (Pearl City), Domino's

If you’re looking for the best job in the world, look no further than the Shift Lead position at Domino's Pizza in Pearl City! Here at Domino's, we not only pride ourselves on serving delicious pizzas but also believe in creating a work environment that feels like home. As a Shift Lead, you will play a crucial role in leading our team to deliver exceptional customer service during busy peak hours. Your responsibilities will include overseeing operations, coordinating with team members, and ensuring all equipment is used effectively. We value personality and people skills, so if you love interacting with customers and guiding your team, you will thrive in this position! The flexibility of part-time or full-time shifts means you can easily balance your job with school or other commitments. Not only do we offer competitive pay, but there are endless opportunities for growth, whether you're considering moving into management or just want a second job for some extra cash. With many of our team members progressing from delivery drivers to franchise owners, the sky's the limit! Our inclusive culture celebrates the unique talents and contributions of each individual, so you’ll definitely feel valued here at Domino's Pizza. Join us in delivering mouthwatering pizzas while enjoying the camaraderie of a fantastic team – apply today to start your journey as a Shift Lead in Pearl City!

Frequently Asked Questions (FAQs) for Shift Lead (Pearl City) Role at Domino's
What are the responsibilities of a Shift Lead at Domino's Pizza in Pearl City?

As a Shift Lead at Domino's Pizza in Pearl City, your responsibilities include managing the store's daily operations, supervising team members, ensuring excellent customer service, and maintaining food safety standards. You will also assist in training new employees and help manage inventory effectively, making your role essential to our success.

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What qualifications do I need to be a Shift Lead at Domino's Pizza in Pearl City?

To qualify for the Shift Lead position at Domino's Pizza in Pearl City, you must be at least 18 years old, and prior experience in a quick-service restaurant (QSR) is highly desired. Strong communication skills and the ability to work in a fast-paced environment will also greatly benefit you in this role.

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Are there advancement opportunities for a Shift Lead at Domino's Pizza in Pearl City?

Absolutely! Domino's Pizza in Pearl City has a strong history of promoting from within. Many of our Shift Leads have advanced to managerial positions or even become franchise owners. Your dedication and performance can open the door to a rewarding career path.

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What is the work environment like for a Shift Lead at Domino's Pizza in Pearl City?

The work environment for a Shift Lead at Domino's Pizza in Pearl City is dynamic and energetic. You’ll be part of a friendly team dedicated to providing exceptional service, and the fast-paced atmosphere ensures that no two days are the same. You'll develop strong relationships with your colleagues and customers alike.

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What are the working hours for a Shift Lead at Domino's Pizza in Pearl City?

As a Shift Lead at Domino's Pizza in Pearl City, your working hours can vary based on store needs. We offer flexible scheduling, with options for part-time or full-time positions. Whether you’re looking for evenings, weekends, or a day shift, we can work with your availability.

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How does Domino's Pizza in Pearl City ensure a positive team culture?

At Domino's Pizza in Pearl City, we prioritize creating a positive team culture by recognizing and appreciating the unique contributions of each team member. We believe that diversity enriches our work environment, and we strongly support teamwork, open communication, and mutual respect among all employees.

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What skills are important for a Shift Lead at Domino's Pizza in Pearl City?

Key skills for a Shift Lead at Domino's Pizza in Pearl City include strong leadership abilities, excellent communication skills, and the capability to multitask in a fast-paced environment. It's also important to have problem-solving skills and the ability to motivate your team to ensure the best customer experience.

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Common Interview Questions for Shift Lead (Pearl City)
How would you handle a difficult customer at Domino's Pizza?

Handling a difficult customer at Domino's Pizza requires patience and strong communication skills. You should listen to their concerns, validate their feelings, and offer a solution that meets their needs. Always aim to turn a negative experience into a positive one, ensuring the customer leaves satisfied.

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What strategies would you use to motivate your team as a Shift Lead?

To motivate your team as a Shift Lead, you could implement team-building activities, acknowledge individual contributions, and set clear expectations. Celebrating successes and providing constructive feedback can build camaraderie and drive high performance among team members.

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Can you describe a time when you faced a challenge in a previous job and how you resolved it?

When discussing past challenges, focus on a specific situation where you identified a problem, brainstormed potential solutions, and executed a plan. Emphasize the outcome and what you learned from the experience, showcasing your problem-solving skills that would be beneficial at Domino's.

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How do you prioritize tasks during busy shifts at Domino's Pizza?

During busy shifts at Domino's Pizza, prioritizing tasks involves assessing urgent customer needs and operational demands. Focus on immediate responsibilities like order processing and food preparation while delegating tasks to team members to ensure a smooth workflow and optimal service.

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What does teamwork mean to you in a quick-service restaurant like Domino's?

Teamwork in a quick-service restaurant like Domino's means collaborating effectively with your team to achieve common goals. It involves open communication, supporting one another during busy hours, and fostering a positive work environment where everyone feels comfortable contributing their ideas.

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How would you ensure that food safety and quality standards are maintained?

To ensure food safety and quality standards at Domino's Pizza, consistently adhere to established protocols, such as checking food temperatures and cleanliness. Conduct regular training for team members about safe food handling practices and lead by example to create a culture of accountability around food safety.

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Describe a situation where you had to adjust your leadership style.

When discussing your leadership style, think of a time when you had to adapt based on your team’s dynamics. Highlight your ability to assess the needs of individuals and adjust your approach—whether that’s being more hands-on with training or providing more autonomy to experienced staff.

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Why do you want to work as a Shift Lead at Domino's Pizza?

Express your enthusiasm for the Shift Lead position at Domino's Pizza by articulating a passion for the food industry, commitment to excellent customer service, and a desire for personal and professional growth. Highlight how the company's values align with your own and your eagerness to contribute to a successful team.

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What do you think sets Domino's apart from its competitors in the pizza industry?

Consider discussing Domino's commitment to innovation, quality ingredients, and exceptional customer service. Highlight how the brand's culture of teamwork and continuous improvement plays a pivotal role in delivering a superior dining experience, setting it apart from the competition.

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How would you manage conflicts within your team?

Managing conflicts within your team requires a careful approach; encourage open dialogue among members to facilitate resolution. Mediate disputes and find common ground by actively listening to both parties involved. This can foster a collaborative environment that ultimately contributes to team harmony.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
November 26, 2024

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