Pharmacy Technician Call Center Support

Job Summary

A company is looking for a Call Center Rep / Pharmacy Tech Support.

Key Responsibilities

• Provide initial support for customer requests via various communication channels
• Assess user issues and deliver first-level support for problem resolution
• Document resolutions and escalate unresolved issues to the appropriate area

Required Qualifications

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus