Bilingual Customer Support Consultant

Job Summary

A company is looking for a Customer Support Consultant fluent in German and English, to work remotely from Estonia.

Key Responsibilities

• Provide exceptional customer support via emails
• Process account seizures and manage tickets using Zendesk and Jira
• Collaborate with internal teams to ensure efficient issue resolution

Required Qualifications

• Excellent English and German skills (C1 for both spoken and written)
• Experience in customer support
• Background in banking, legal, or financial services
• Solid understanding of GDPR and data privacy standards
• Proficiency in using Zendesk and Jira