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Medical Receptionist

As a Medical Receptionist, you would balance the needs of patients and maintain efficient work-flow of the office as well as provide support to the physician in all facets of medical procedures - before during and after. In addition, you would ensure that the patient has an excellent service experience.

 

This position is full-time at our Bethpage and Valley Stream clinic locations. Must be available to work between the hours of 7am - 8pm as needed. Bilingual in Spanish and English is required. 

 

Responsibilities

  • Greet patients and escort them to the examination rooms; assist patients with the completion of forms as necessary.
  • Become familiar with clinic computer hardware and software and use according to company policies.
  • Answer multiple line and multiple language telephone lines.
  • Schedule appointments and accommodate patient appointment needs, such as ordering transportation, rescheduling, etc.
  • Contact insurance companies to verify eligibility.
  • Perform clerical work as needed, i.e., copying, filing, faxing, etc.
  • Comply with patient needs at all time and ensure all questions are answered.
  • Maintain procedure rooms by ensuring that they are neat and ready for use at all times.
  • Assist doctors during Endovenous Laser Therapy procedures in accordance with instructions and individual doctor preferences.
  • Prepare patients before procedures and clean up after.
  • Ensure patient receipt of post-procedure instructions and how to obtain medication if needed.
  • Monitor supply levels and replace as needed.
  • Train new staff as needed.
  • Assist ultrasound staff as needed.
  • Transport supplies or equipment as needed.
  • Work overtime as required.
  • Additional duties as assigned.
  • Pay Rate: $18-$20/hr
  • Education: High school diploma or equivalent Required
  • Receptionist or healthcare experience Required
  • Spanish and English Required
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)

Average salary estimate

$39520 / YEARLY (est.)
min
max
$37440K
$41600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Medical Receptionist, USA Clinics Group

Are you ready to step into an essential role in the healthcare field? Join our team as a Medical Receptionist, where you'll play a vital part in creating a welcoming atmosphere for patients at our clinics in Bethpage and Valley Stream. In this full-time position, you'll be the first point of contact for patients, greeting them with a smile and ensuring they have a seamless experience from the moment they walk in. As a Medical Receptionist, your day-to-day tasks will include helping patients complete necessary forms, answering multiple phone lines in both Spanish and English, and scheduling appointments that meet their needs. You’ll also be tasked with contacting insurance companies to verify eligibility, maintaining clean and organized procedure rooms, and assisting doctors during important procedures. Your organizational skills and ability to multitask will shine as you handle clerical duties, train new staff, and manage supply levels. We’re looking for someone with a high school diploma, healthcare or receptionist experience, and the ability to work flexible hours between 7 am and 8 pm. If you're eager to make a positive impact in patients' lives and thrive in a fast-paced environment, we want to hear from you!

Frequently Asked Questions (FAQs) for Medical Receptionist Role at USA Clinics Group
What qualifications do I need to apply for the Medical Receptionist position at the clinic?

To apply for the Medical Receptionist position at our clinic, you must have a high school diploma or equivalent. Previous receptionist or healthcare experience is required, as well as being bilingual in Spanish and English. These qualifications will enable you to effectively communicate with patients and manage tasks in a busy medical environment.

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What are the typical working hours for the Medical Receptionist role?

The typical working hours for the Medical Receptionist role at our clinics are between 7 am and 8 pm. As the position is full-time, you must be flexible and available to work during these hours, depending on the clinic's needs.

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Can you describe the daily responsibilities of a Medical Receptionist at the clinic?

As a Medical Receptionist at our clinic, your daily responsibilities will include greeting patients, assisting them with forms, managing phone calls in both Spanish and English, scheduling appointments, verifying insurance eligibility, and maintaining procedure rooms. You'll also support the medical team during procedures and ensure patients receive the proper follow-up care instructions.

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Is healthcare experience mandatory for the Medical Receptionist job?

Yes, healthcare experience is mandatory for the Medical Receptionist position at our clinic. This experience helps ensure that you are familiar with medical terminology, procedures, and the standards of patient care, allowing you to excel in your role.

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What salary can I expect as a Medical Receptionist in this position?

As a Medical Receptionist in our clinic, you can expect a competitive pay rate ranging from $18 to $20 per hour, depending on your experience and qualifications. This rate is accompanied by a comprehensive benefits package that includes healthcare, retirement plans, and paid time off.

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Are there opportunities for career advancement as a Medical Receptionist?

Absolutely! As a Medical Receptionist, you’ll gain valuable experience and skills that can provide opportunities for advancement within the healthcare field. You may also have the chance to train new staff and take on additional responsibilities, which can lead to growth in your career.

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What skills are important for a successful Medical Receptionist at the clinic?

Successful Medical Receptionists at our clinic possess strong communication skills, the ability to multitask efficiently, and familiarity with healthcare processes. Being detail-oriented, patient-focused, and having proficiency in computer systems are also essential skills that will help you thrive in this role.

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Common Interview Questions for Medical Receptionist
What strategies do you use to handle multiple phone calls as a Medical Receptionist?

To handle multiple phone calls effectively, prioritize inquiries based on urgency and keep organized notes during calls. It’s also a good idea to establish a clear script that helps guide you through common questions while maintaining a friendly and helpful tone.

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How do you ensure a positive patient experience in your role?

To ensure a positive patient experience, I focus on clear communication, active listening, and showing empathy towards patients' needs. Being present and approachable makes patients feel valued and cared for, building trust and satisfaction.

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Describe a time when you had to manage a difficult patient. How did you handle it?

When managing a difficult patient, I remained calm and listened attentively to their concerns. I empathized with their situation and offered solutions, ensuring they felt heard and taken care of. This approach often defuses tension and leads to a constructive resolution.

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What do you think is the most important quality for a Medical Receptionist?

The most important quality for a Medical Receptionist is excellent communication skills. Being the first point of contact for patients means you need to convey compassion, clarity, and confidence, making it essential to create a welcoming environment.

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How do you prioritize tasks in a busy healthcare setting?

I prioritize tasks by evaluating their urgency and impact on patient care. I maintain a task list that helps me stay organized and focused, ensuring critical tasks like patient check-ins and appointment scheduling are completed promptly.

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What experience do you have with medical software and computer systems?

I have experience using various medical software systems for scheduling, patient management, and insurance verification. It's important to be adaptable and quick to learn new systems, so I always take the initiative to understand the tools thoroughly.

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Can you explain how you handle sensitive patient information?

Handling sensitive patient information requires strict adherence to confidentiality and HIPAA regulations. I ensure that all patient interactions are discreet, secure, and in compliance with policies designed to protect their privacy.

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What do you find most rewarding about being a Medical Receptionist?

The most rewarding part of being a Medical Receptionist is the opportunity to make a positive impact on patients’ lives. Being able to help them navigate healthcare with care and efficiency adds a sense of fulfillment to the job.

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How do you stay motivated during a long shift?

To stay motivated during long shifts, I set small goals and celebrate achievements, such as efficiently managing patient flow or solving issues promptly. Regular breaks help recharge my energy and keep my focus sharp.

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What steps do you take to stay updated on healthcare policies and procedures?

To stay updated on healthcare policies and procedures, I actively engage in continuing education opportunities, attend workshops, and subscribe to healthcare newsletters. Staying informed helps me provide the best service and comply with regulations.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 24, 2024

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