Spanish Speaking CS for Virtual Reality & Augmented Reality Department

Join Our Team as a Spanish Speaking Customer Support Specialist for Virtual Reality & Augmented Reality!

Patrique Mercier Recruitment ES is excited to present a fantastic opportunity for a Spanish Speaking Customer Support Specialist in our innovative Virtual Reality & Augmented Reality Department! If you are passionate about technology and dedicated to delivering exceptional customer service, this role is perfect for you.

In this key position, you will serve as the primary point of contact for Spanish-speaking clients, guiding them through their inquiries and providing comprehensive support for our advanced VR & AR products. Your expertise will be instrumental in ensuring a positive and engaging experience with our cutting-edge technology.

Your Responsibilities

• Deliver outstanding customer support to Spanish-speaking clients across various channels (phone, email, chat).
• Assist customers with inquiries about Virtual Reality & Augmented Reality products, troubleshooting, and feature explanations.
• Guide users through the installation and setup processes for a smooth onboarding experience.
• Document customer interactions and feedback to help enhance service quality and product offerings.
• Collaborate with the VR & AR development teams to share customer insights and assist in issue resolution.
• Stay updated on industry trends and product knowledge to provide accurate and timely information to clients.

• Fluency in Spanish and English is essential; knowledge of additional languages is a plus. Please ensure to clearly indicate your nationality and native language in your application.
• Strong customer service orientation with a keen interest in technology.
• Excellent communication and interpersonal skills, along with a friendly demeanor.
• Prior experience in customer support or technical support is advantageous but not required.
• Ability to troubleshoot technical issues effectively and provide clear, supportive solutions to customers.
• Eagerness to learn about new and emerging VR & AR technologies.
• Enthusiasm to work in a dynamic and fast-paced environment.

• Private Health Insurance
• Training & Development
• Performance Bonus