Customer Solution Architect

Our client is partnering with a diverse array of Danish companies operating on a global scale, they navigate industries that must adhere to stringent laws and financial controls, all while delivering exceptional service levels. With over 1,400 dedicated colleagues across Denmark, The Czech Republic, and The Philippines, this company is not just a workplace — it's a community united by a common goal: to drive innovation and operational excellence. 

If you are looking for an opportunity to make a meaningful impact in a dynamic and collaborative environment, and to be among the first employees of a new Hungarian entity with the potential for a long-term, international career, we invite you to consider joining the team.

Your responsibilities 

• You have a good understanding of our customers’ business needs and the overall IT landscape, and you are responsible for the technical parts in the contract covering the infrastructure area. You will work closely together with our specialists to ensure that all contractual obligations are met. 
• You are the customer’s trusted advisor and their primary contact when it comes to technical inquiries - in close cooperation with Aeven Delivery Management and the rest of the team. 
• You are also responsible for the analysis, reporting and presentation of the Availability and Capacity area as agreed with the customer. 

• Customer advice and recommendations on services and technologies to support the customer business and generate add-on sales  
• Consult/review the design of customer solutions  
• Overall understanding of the customer IT infrastructure as well as the Aeven service portfolio and reference architecture  
• Support Operations with customer specific knowledge  
• Actively support solving of operational challenges in the customer environment  
• Support Problem Managers in problem solving from a customer holistic perspective  
• Ensure and advise on continuous customer hardware refresh  
• Support life cycle management  
• Hand over - Take over (HoTo) from tender and projects  
• Patch management support  
• Maintain CMDB data  
• Pre-sales support for existing customers  
• Analysis and advisory of customer reporting and KPIs for e.g. Capacity and Availability  
• Support deliveries on request 

• Flexible working hours 
• Possibility to work from home
• Flexible cafeteria account
• Competitive salary