Senior Customer Success Manager

Get ready for your next remote opportunity with WALTER!

We're partnering with a fast-growing start up on a mission to help companies save money, streamline vendor relationships, and optimize their technology spend. The company's clients range from high-growth startups to mid-market companies, specializing in strategic negotiations, software license optimization, and vendor consolidation.

They are hiring their first Senior Customer Success Manager (CSM) to help scale customer relationships, drive value, and continuously improve internal processes. If you thrive in a start-up environment, open to wearing many hats, and working hands-on with a proactive team, we want to hear from you!

The Role

As the first Senior Customer Success Manager, you'll be at the heart of client delivery and vendor strategy. You’ll be responsible for managing and growing relationships with existing customers, ensuring they achieve measurable outcomes from our services. You'll also collaborate closely with vendors and internal teams to ensure our recommendations are not only cost-effective but strategically aligned with client goals. This is a high-impact, high-visibility role where you'll shape the customer experience, influence vendor strategy, and help build our CSM function from the ground up.

Key Responsibilities

• Own and nurture post-sale relationships with a portfolio of clients
• Serve as a strategic advisor, helping clients implement recommendations and capture savings
• Track key performance indicators (KPIs), savings outcomes, and renewal milestones
• Build and maintain relationships with key software vendors
• Identify vendor trends and escalate risks or opportunities internally
• Work with clients to audit, rationalize, and streamline their software tools
• Provide insight into usage, license tiers, overlap, and consolidation opportunities
• Stay current on SaaS trends and emerging technologies relevant to our client base
• Partner with the internal team to deliver a seamless client experience
• Help establish CSM playbooks, client reporting frameworks, and communication cadences
• Contribute to the continuous improvement of our client success strategy

• 5+ years of experience in customer success, account management, procurement consulting, or SaaS strategy
• Proven track record of managing and growing client relationships with smb and mid-market customers
• Deep understanding of software procurement and SaaS licensing
• Exceptional communication skills
• Analytical mindset with a knack for identifying savings opportunities and translating data into action
• Comfortable in a startup or high-growth environment; self-starter with a builder mentality
• Bonus: Experience working in procurement, finance, IT strategy, or vendor management

• Work directly with the founder and play a key role in shaping the future of the company

• Help companies make smarter decisions and save meaningful dollars on tech spend
• Flexible remote work environment with a tight-knit, mission-driven team
• Competitive compensation, performance-based bonuses, and equity opportunities
• Room to grow—this role can evolve into a leadership position as we scale