IT Level 2 Support Engineer MSP

OSA is a boutique business process outsourcing company BPO, located in Santiago. We specialize in providing, top-quality back office and customer service support to businesses in the USA, we provide opportunities to work amazing United States-based companies. Either out of our local Santiago Offices or by the  WFH (work from home) option.

Our team of polished and savvy hiring managers are dedicated to matching your skills with our needs and culture

We are seeking someone with managed IT services experience working for a Enterprise level IT and practices and solutions for small and medium businesses. for a flat-rate service plan and will deliver company enterprise-level IT support and solutions that are tailor-made to relieve all of their customers organization’s technology-induced pain points.

• Excellent  English language verbal, interpersonal, and written communication skills.
• 3+ Years of advanced IT support (MSP) experience
• Proficient in PowerShell / scripting.
• Advanced knowledge in server, firewall and networking.
• Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint &Intune.
• Must be a great communicator.
• Organized & Consistent.
• Team Player.
• Process-driven individual.

Duties

• Ability to troubleshoot complicated technical issues.
• Research & Explore new technologies.
• Ability to work under stress & deadline pressure.
• Ability to communicate effectively across different individuals, departments, and external parties.
• Ability to properly document service call notes, create and maintain checklists etc. and create diagrams.

• Competitive salary.
• Opportunity to work on diverse and exciting construction projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekends off.
• And more…