Job details

Customer Success Manager FI

Job Overview:

As a Customer Success Manager at Swarmia, you will be a key advocate for our customers, ensuring they achieve their goals and derive maximum value from our platform. You’ll be responsible for onboarding new customers, providing ongoing support, and driving customer engagement. Your role will be crucial in building long-term relationships, reducing churn, and identifying opportunities for growth. In a collaborative, fast-paced startup environment, you’ll work closely with the product, engineering, and sales teams to deliver a seamless customer experience.

About Us:

Swarmia is a data-driven platform revolutionizing the way software development teams operate. We focus on accelerating engineering organizations by balancing growth with culture and quality. Our team is passionate about solving problems and amplifying the success of our customers.

Reports to:

VP of Sales & Customer Success

Key Responsibilities

Customer Onboarding: Lead new customers through a successful onboarding process, helping them quickly adopt Swarmia’s platform and integrate it into their daily workflows.
Customer Advocacy: Be the voice of the customer within Swarmia, sharing valuable feedback with product and engineering teams to influence product development and enhancements.
Proactive Support: Actively engage with customers to anticipate challenges, provide timely solutions, and ensure their continued success.
Relationship Management: Build and nurture long-term relationships with customers, becoming their trusted advisor for optimizing their engineering processes with Swarmia.
Customer Education: Educate customers on best practices, new features, and how to leverage Swarmia’s insights to drive continuous improvement.
Customer Health Monitoring: Regularly assess customer health, using data-driven insights to identify at-risk accounts and drive retention strategies.
Upselling & Expansion: Identify opportunities for account growth, upselling additional features or services that align with customer goals, and work closely with the sales team to expand account value.
Collaboration: Partner with cross-functional teams (product, engineering, sales) to deliver a cohesive, high-quality customer experience and ensure alignment with company objectives.
Reporting & Feedback: Develop reports to track customer progress, success metrics, and product feedback that helps inform our roadmap.

Required Skills and Experience

Strong aptitude for technical software products
Deep understanding of the Software Development Life Cycle (SDLC)
Excellent customer service skills
Strong written and verbal communication abilities
Experience with data analysis and CRM tools (preferred)
Customer-first mindset
Ability to build strong relationships and manage customer expectations
Familiarity with agile development methodologies

Why Join Swarmia?

Impact: Be part of a mission-driven company focused on transforming how engineering teams work, helping them achieve their full potential.
Growth: Opportunity to build the customer success function and grow within a fast-moving, high-impact role.
Flexibility: Work from anywhere with a remote-first culture and flexible working hours.
Collaboration: Join a passionate, innovative team that values input and encourages collaboration across all departments.
Competitive Package: We offer a competitive salary, benefits, and opportunities for personal development.

Swarmia's Commitment to Equality:

As an Equal Opportunity Employer, Swarmia is dedicated to providing a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, disability, veteran status, or any other legally protected characteristics.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Customer Success Manager FI, Swarmia

Join Swarmia as a Customer Success Manager, and become a vital part of our mission to transform engineering teams worldwide! In this role, you’ll be the key advocate for our customers, ensuring they achieve their goals and maximize the value of our innovative platform. Your day-to-day will involve onboarding new customers, offering ongoing support, and nurturing customer engagement, all while building long-lasting relationships essential for reducing churn and spotting growth opportunities. You’ll thrive in our collaborative, fast-paced startup environment, working closely with the product, engineering, and sales teams to deliver a seamless experience. At Swarmia, we’re passionate about supporting our customers and helping them navigate through our data-driven tools for success. If you enjoy playing a key role in shaping customer journeys and are eager to make an impact in a growing organization, this position is perfect for you. We’re looking for someone who understands the Software Development Life Cycle and possesses excellent customer service skills. So, if you’re ready to elevate engineering organizations by striking the right balance between growth, culture, and quality, then let’s dive into this exciting opportunity together!

Frequently Asked Questions (FAQs) for Customer Success Manager FI Role at Swarmia

What responsibilities does a Customer Success Manager at Swarmia have?

At Swarmia, a Customer Success Manager plays a crucial role in customer onboarding, advocacy, proactive support, relationship management, education, health monitoring, upselling, collaboration, and reporting. Each of these responsibilities is designed to ensure customers achieve success with our platform.