Customer Implementation Manager

Osano is hiring a Customer Implementation Associate who is looking to make a difference at a mission-driven Series B startup shaping the fast-growing privacy industry. In this role, you’ll gain an intimate knowledge of our customers, data set, and web application to assess privacy pain points and design delightful solutions using Osano’s suite of privacy products. You’ll report directly to our Manager of Customer Implementation and will work alongside our Customer Implementation team to help educate + onboard new customers throughout the implementation process. You’ll also have the opportunity to become a privacy expert and provide key industry insights to our customers.

Interested? Keep reading!

At Osano, we value candidates from all walks of life and are focused on building a diverse team. If you don't exactly meet all the listed requirements, don't let that keep you from applying. We're looking for people who are eager to learn and grow with us. If you're interested in being part of our inclusive, mission-driven, venture-backed tech startup, say hi!

The Role 

• Assist with the customer implementation and technical configuration of our software product.
• Drive adoption by training customers to confidently use our platform to its full potential.
• Collaborate with Marketing, Sales, Customer Success, Product, and Engineering to support the entire lifecycle of a customer, including tracking key metrics in the customer journey.
• Delight the customer with quick responses to their technical support requests.
• Become a privacy expert for our customers + provide them with insights into the privacy industry as well as trends on new data privacy laws.
• Build strong relationships with customers by being responsive and proactively checking in before transitioning them onward to our Customer Success team.
• Be the voice of the customer to other internal teams, which is essential for our product’s continued success.

About You

• You have some experience working in a customer-facing role or you’re interested in transitioning into the tech sector with a passion for helping customers in a technical capacity.
• You have some basic knowledge of client-side languages, such as: JavaScript, CSS, HTML, and can describe the differences between these coding frameworks.
• You have some exposure to HubSpot’s CRM + Zendesk, or have worked with similar customer systems.
• You have a natural intuition for what makes for an accessible, functional, and delightful customer experience.
• Lastly, you thrive in a remote environment. For us, that means being curious, proactively communicating, and bringing ingenuity and initiative every day.

Compensation

Based on your skills and experience, you can expect your annual base compensation to be between $75,000 and $85,000. We want everyone at Osano to have a stake in our success, so you'll also receive stock options upon joining the company.

Benefits 

• Fair-pay compensation and ownership interest/equity!   
• Unlimited paid time off + a requirement to take at least two weeks off per year.   
• We're a Best Place for Working Parents and offer paid parental leave for all new parents + we believe that family (however you define it) always comes first.   
• Osano sponsors individual premiums at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna.   
• A fully + permanently remote company so you can work from anywhere in the U.S.   
• Receive a Macbook + $1,000 to craft your home workspace.   
• Annual $300 learning & development stipend to fuel your career and growth.  
• Annual company trip designed to foster connection, creativity, and having fun!   
• Mental health benefits with free memberships to mindfulness + talk therapy services. 

Why Us

• We’re a welcoming team that's dependable, curious, moves fast, and full of talented people! You’ll work closely with a small team of implementation managers who help each other out while having fun working together.
• A well-defined career path that’s not just “climbing the ladder” - learn different competencies, skills, and concepts as you progress and get recognized for it.
• You’ll become a privacy expert, including the opportunity to receive your Certified Information Privacy credential. 
• You’ll be representing a product that makes prospects say, “This is so awesome” when it’s sold and maintaining an average 95% CSAT score each quarter.
• We’re a Great Place to Work for the fourth year in a row, with 97% of employees saying it’s a great place to work.