Spanish Speaking Customer Service for Online Retail Department

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Service Representative in our Online Retail Department for one of our clients. In this dynamic entry level role, you will provide exceptional support to our Spanish-speaking customers, assisting them with inquiries related to our online retail offerings and enhancing their shopping experience.

Your fluency in Spanish will be essential as you help clients navigate our online platform, answer product questions, assist with order placements, and resolve any issues that may arise. You will be a key player in ensuring customer satisfaction and loyalty in our diverse retail environment.

Responsibilities

• Deliver high-quality customer service in Spanish via phone, email, and chat regarding online retail inquiries
• Assist customers with questions about product details, availability, and order processing
• Resolve customer concerns and complaints promptly and professionally
• Keep accurate records of customer interactions and transactions in our CRM system
• Work collaboratively with internal teams to ensure effective solutions for customer issues
• Gather customer feedback to help improve services and product offerings
• Stay updated on promotions, new product launches, and market trends relevant to online retail

• Fluency in Spanish and English, with strong communication skills
• Exceptional customer service skills with a focus on retail
• Prior experience in customer service, particularly in an online or retail environment, is preferred
• Ability to manage multiple inquiries effectively in a fast-paced setting
• Detail-oriented with strong organizational skills
• Passion for online shopping and helping customers find the best products
• Familiarity with customer support software and CRM systems is a plus

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...