Customer Support Assistant - job 1 of 25

About Us

Captura Hall is a dynamic and fast-growing company dedicated to delivering innovative marketing solutions for businesses across various industries. Our team is committed to excellence, creativity, and professional development, providing a collaborative work environment where talent thrives.

Job Description:
As a Customer Support Assistant at Captura Hall, you will play a vital role in ensuring our customers receive top-quality support and assistance. You will be the first point of contact for customer inquiries, offering solutions and guiding them through their queries in a timely and professional manner.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a friendly and professional manner

• Resolve customer complaints, issues, and questions effectively and efficiently

• Provide detailed product and service information to customers

• Process orders, returns, and exchanges as needed

• Maintain accurate records of customer interactions and transactions

• Collaborate with other team members to resolve complex issues

• Stay up-to-date with product knowledge and company policies

• Assist in the improvement of customer service processes

Skills and Qualifications:

• Strong communication skills, both written and verbal

• Excellent problem-solving abilities and attention to detail

• Ability to remain calm and professional in high-pressure situations

• Previous experience in customer support or a related field is a plus

• Proficient in using customer service software and office applications

• Strong organizational skills and time management

Benefits:

• Competitive salary

• Opportunities for career growth and advancement within the company

• Comprehensive training and development programs

• Health insurance benefits

• Paid time off and holidays