Onboarding Program Director

Job Summary

A company is looking for an Onboarding Programme Director to lead the onboarding strategy and execution for new customers.

Key Responsibilities

• Lead the strategy, design, and execution of a world-class onboarding experience for new customers
• Drive cross-functional initiatives to enhance time-to-value and streamline operations
• Continuously optimize onboarding frameworks to meet evolving customer and business needs

Required Qualifications

• Experience in leading cross-functional programs and aligning teams towards onboarding goals
• Strong foundation in operational excellence and program leadership
• Deep understanding of onboarding process design
• Ability to leverage data for defining success metrics and influencing strategy
• Customer-first perspective, advocating for customer experience and feedback