Medical Assistant/Phlebotomist - job 2 of 2

As a Medical Assistant/Phlebotomist at Oak Street Health, you can expect to engage in a variety of tasks aimed at ensuring efficient patient care. From greeting patients to conducting diagnostic tests and collaborating within a care team, you will play a vital role in enhancing the overall healthcare experience. The emphasis is on high-touch care, making your interpersonal skills equally as important as your technical abilities.

To apply for the Medical Assistant/Phlebotomist position at Oak Street Health, you need to have a CPR certification and a Medical Assistant certification or registration. Having 3-5 years of experience as a Medical Assistant and familiarity with EMR software is preferred. Additionally, experience with geriatric patients and a Phlebotomy Technician certification are advantageous.

At Oak Street Health, the Medical Assistant/Phlebotomist plays a crucial role in ensuring quality patient care by executing tasks that promote safety and efficiency. You will be responsible for maintaining clean exam rooms, conducting routine checks, and assisting with screenings which are all essential in delivering an optimal patient experience.

Yes! As a Medical Assistant/Phlebotomist at Oak Street Health, you will primarily work with adults on Medicare, particularly focusing on those in medically underserved communities. This targeted approach allows you to make a significant impact on the healthcare experiences of those who may have limited access.

You can expect a collaborative and dynamic work environment at Oak Street Health. Our culture promotes teamwork and innovation, where your contributions are valued and encouraged. You'll be part of a team that shares the mission of rebuilding healthcare while enjoying a supportive atmosphere that fosters your professional growth.

When applying for the Medical Assistant/Phlebotomist position at Oak Street Health, highlight skills such as effective communication, problem-solving, attention to detail, and experience in patient care. It's also beneficial to emphasize your ability to work flexibly in a fast-paced environment and your commitment to providing an exceptional patient experience.

At Oak Street Health, there are ample career advancement opportunities for Medical Assistants/Phlebotomists. As the company continues to grow, you could take on more responsibilities, transition into specialized roles, or pursue leadership positions within patient care teams, all while contributing to our health mission.

When answering this question, highlight your specific roles and responsibilities in your previous positions as a Medical Assistant. Emphasize tasks that align with Oak Street Health's commitment to delivering patient-centered care, particularly those involving direct interaction with patients, where you ensured their needs were met effectively.

In your response, share your approach to time management and team collaboration. Discuss strategies you implement, like assessing patient urgency, delegating where possible, and maintaining clear communication with your care team to ensure all patients receive timely and appropriate care.

Demonstrate your conflict resolution skills by outlining a specific approach. Discuss remaining calm, actively listening to the patient’s concerns, and empathizing with their situation. Show how you would work towards a solution while keeping the best interests of the patient and the care team in mind.

When addressing this question, mention specific infection control protocols you've followed in previous roles. Highlight your understanding of proper sanitation practices, the use of personal protective equipment (PPE), and the importance of adhering to state and federal regulations to maintain a safe environment for patients and staff.

Speak about your familiarity with EMR systems and how you maintain accurate records. Talk about methods for organizing paperwork, tracking pending tasks, and ensuring that vital information is communicated effectively within the care team to optimize patient care.

Your answer should emphasize your desire to contribute to patient health and well-being, showcasing specific examples that illustrate your passion for healthcare. Mention how the mission of Oak Street Health resonates with you, motivating you to provide excellent care in underserved communities.

Detail a specific instance where you identified an area for improvement in patient care. Describe the steps you took to implement change and the positive outcomes that resulted, reinforcing your proactive approach to enhancing the healthcare experience.

When discussing this topic, share any relevant experiences dealing with geriatric patients, including specific challenges and how you specialized your approach to care. Emphasize your understanding of their unique needs and how you successfully addressed them in previous roles.

Discuss various strategies you would employ to deliver effective support, such as maintaining open lines of communication, coordinating with other care team members, and ensuring that they have the resources necessary to meet their health needs while in the home environment.

In your answer, identify core elements that contribute to an effective care team, such as open communication, trust, shared goals, and collaborative problem-solving. Provide examples from your past experiences to illustrate how fostering these elements led to better patient outcomes.