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Medical Assistant - job 2 of 2

Company: Oak Street Health

 

Title: Medical Assistant 

Compensation: Based on regional bands

Role Description

The purpose of a Medical Assistant at Oak Street Health is to gather all necessary medical information regarding our patients to ensure providers have the most accurate information available when making healthcare decisions.

Medical Assistants (MA) report to the Practice Manager or Center Operations Specialist.  They are a vital element of our model and important members of our Care Teams. Being an MA at Oak Street Health requires high levels of flexibility, energy, attention to detail, and problem solving skills. You will be expected to build relationships with Oak Street Health members. Medical Assistants will collaborate closely with their teammates to ensure an unmatched patient experience while driving clinical results.  As an MA you will accomplish this by assisting in the assessment of patients' health conditions, through screenings and routine diagnostic testing performed during appointments. 

Check out this pamphlet for a sneak peek into the life of an Oak Street Medical Assistant!

Responsibilities:

  • Ensure an efficient patient flow; room patients in a timely manner, complete vital signs, complete required screenings and complete medication reviews

  • Inventory supplies and stock exam rooms

  • Respond to patient requests for telephonic support (Lab results, faxing records to specialists, etc)

  • In accordance with state regulations, MAs may administer vaccinations, perform point of care tests including but not limited to: A1C, spirometry, EKGs, blood draws for lab testing, etc

  • Import required documents into EMR via scanning or PDF upload.   

  • Participate in care team meetings to discuss patient care and clinic operations

  • Process orders for durable medical equipment

  • Request medical records from external providers as required by the provider

  • As required, conduct routine quality control checks including infection control measures, equipment, and checks for expired medication and supplies and/or assist in maintaining center lab

  • Other duties as assigned

What we're looking for
Required Qualifications:

  • State or national certification (as required by state), or graduation from an accredited medical assistant course

  • 1 year experience as a medical assistant

  • CPR or BLS Certification 

  • Electronic Medical Record experience 

  • Computer skills:  Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.  

  • Proficiency in non-English languages as required by the center's demographics.

  • US work authorization

Strongly Preferred Qualifications:

  • Minimum of three years in a Medical Assistant role

  • Successful mastery of  the workflow in their previous MA position

  • An appetite for expanded responsibilities, greater clinical experience, and a chance to truly make an impact in their patients' lives

Preferred Qualifications:

  • 2 or more years of experience working with geriatric patients

  • Phlebotomy Technician Certification 

Other Skills:

  • Problem-solving skills, professional accountability, and a flexible, positive attitude

  • Strong communication skills and customer service orientation

  • Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients

  • Paid vacation, sick time, and investment/retirement 401K match options

  • Health insurance, vision, and dental benefits

  • Opportunities for leadership development and continuing education stipends

  • New centers and flexible work environments

  • Opportunities for high levels of responsibility and rapid advancement

 

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

 

Average salary estimate

$45000 / YEARLY (est.)
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$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Medical Assistant, Oak Street Health

Are you ready to make a meaningful impact on the lives of others? At Oak Street Health, we're on a mission to revolutionize healthcare for older adults on Medicare, and we're in search of a passionate Medical Assistant to join our team! In this role, you’ll be a crucial member of our Care Team, responsible for gathering vital medical information that helps our healthcare providers make informed decisions. It’s all about creating an unmatched patient experience! Your day-to-day will involve ensuring smooth patient flow, performing vital checks, assisting with diagnostic tests, and building relationships with our wonderful patients. With your skills in problem-solving and attention to detail, you’ll help address patients’ needs efficiently, from taking care of lab results to managing medical records. You’ll work closely with both your colleagues and patients, ensuring that we’re constantly providing the highest level of care. At Oak Street Health, we value every member of our team and promote personal growth and continuous education, so you can expand your responsibilities and skills along the way. Plus, with plenty of opportunities for advancement, your hard work will not only benefit your career but also contribute to our mission of improving health outcomes in our communities. If you’re ready to embody our Oaky values – radiating positive energy and being determined in everything you do – then we would love to have you on board as our Medical Assistant. Let’s work together to make healthcare as it should be at Oak Street Health!

Frequently Asked Questions (FAQs) for Medical Assistant Role at Oak Street Health
What is the role of a Medical Assistant at Oak Street Health?

As a Medical Assistant at Oak Street Health, your primary role is to gather essential medical information and support our healthcare providers in making informed decisions for our patients. You'll assist in patient assessments, perform routine screenings, manage patient flows, and ensure a smooth experience, embodying our values along the way.

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What qualifications do I need to apply for the Medical Assistant position at Oak Street Health?

To apply for the Medical Assistant role at Oak Street Health, you need a state or national certification (where applicable), at least one year of experience, and CPR or BLS certification. Experience with Electronic Medical Records and strong communication skills are also crucial.

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What makes Oak Street Health different from other healthcare organizations for Medical Assistants?

Oak Street Health stands out due to our patient-centric model that prioritizes quality care over quantity. As a Medical Assistant, you'll be empowered to make a real difference in patients' lives and work in a supportive environment that encourages personal growth and teamwork.

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What are the benefits of being a Medical Assistant at Oak Street Health?

Working as a Medical Assistant at Oak Street Health comes with fantastic benefits, including a mission-driven career, paid vacation, health and dental insurance, leadership development opportunities, and a supportive work environment that promotes personal and professional advancement.

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How does Oak Street Health support the growth of Medical Assistants?

At Oak Street Health, we are committed to your growth! We offer opportunities for continuing education, leadership development, and the chance to take on greater responsibilities to help you advance your medical assistant skills and career.

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What is expected in the daily tasks of a Medical Assistant at Oak Street Health?

Daily tasks for a Medical Assistant at Oak Street Health include rooming patients, taking vital signs, assisting in diagnostic testing, managing medical record requests, and participating in care team meetings to enhance patient care. Flexibility and great communication skills are key!

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What qualities are essential for a Medical Assistant at Oak Street Health?

Essential qualities for a Medical Assistant at Oak Street Health include strong problem-solving skills, attention to detail, positivity, adaptability, and a commitment to delivering an exceptional patient experience, along with a genuine passion for helping others.

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Common Interview Questions for Medical Assistant
What inspired you to become a Medical Assistant?

In answering this question, reflect on personal experiences or interests that drew you to the medical field. Share any specific moments that solidified your passion for healthcare and helping patients, which aligns with Oak Street Health's mission.

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Can you describe your experience with Electronic Medical Records?

In your response, detail your proficiency with EMR systems and how you’ve utilized them in previous roles. Emphasize your ability to navigate various software and the importance of maintaining accurate patient information.

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How do you prioritize tasks in a fast-paced environment?

Highlight your organizational skills and ability to stay calm under pressure. Describe your approach to task management, including how you assess urgency and importance, which is crucial for day-to-day operations as a Medical Assistant.

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What steps do you take to ensure patient confidentiality?

Your answer should reflect your understanding of HIPAA regulations and the importance of patient confidentiality. Provide examples of how you have handled sensitive information securely in past positions.

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How would you handle a difficult patient or family member?

Discuss your approach to conflict resolution by staying calm, showing empathy, and actively listening to the concerns of the patient or family member. Give an example where you successfully managed a challenging situation.

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What do you do to stay updated with the latest healthcare practices?

Share any strategies you use for continuous learning, such as attending workshops, reading medical journals, or participating in webinars. This shows your commitment to professional development and improving patient care.

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Describe your experience working as part of a healthcare team.

Discuss your collaborative experiences, highlighting the importance of teamwork in providing quality patient care. Give specific examples of how you supported your team and contributed to a positive working environment.

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How do you ensure a positive patient experience?

Emphasize your commitment to customer service and the steps you take to make patients feel comfortable and valued. Mention the importance of communication and attentiveness in ensuring satisfaction.

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What certifications do you hold that make you a good fit for this role?

List your relevant certifications, such as CPR, BLS, or any specific medical assistant certifications. Explain how these qualifications will aid you in performing your duties effectively at Oak Street Health.

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Can you give an example of a challenging situation you've faced in the medical field?

Provide a detailed example of a challenging scenario you faced, how you managed it, and the outcome. This demonstrates your problem-solving capability and resilience, crucial traits for a Medical Assistant.

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We’re rebuilding healthcare as it should be. Since our founding in 2012, our mission has been to build a primary care delivery platform that directly addresses rising costs and poor outcomes, two of the most pressing challenges facing the United...

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DATE POSTED
November 25, 2024

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