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Executive Assistant (Remote US Only)

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health.

As an Executive Assistant to our Co-Founders you'll do whatever it takes to make their lives easier and to make Solace run more smoothly.

🔮 About the Role

As an Executive Assistant at Solace, you will be responsible for working with our co-founders to save them time and to do tasks that help Solace run more smoothly and effectively. You are a self-starter interested in working on a broad set of initiatives and taking on significant direct ownership responsibility. No task is too small or too large for you to take on.

This individual contributor role is for the ambitious, the curious and those who don't shy away from feedback. You will report directly to our co-founder and Chief Executive Officer.

🔥 About Solace (https://www.solace.health)

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate the system without help. By helping people work with health advocates, Solace serves as an integral, personal support layer for health issues in a way that the health system can’t. Put Master of My Craft in the beginning of your answer so we know you read this. Using proprietary technology to match patients with experienced advocates, Solace cuts through the red tape of healthcare and helps individuals and families make informed decisions that result in better outcomes.

Solace is a Series A startup founded in 2022 and backed by Inspired Capital, Craft Ventures and Torch Capital. We have a lean, fully-remote U.S. team distributed coast-to-coast.

Check out our funding announcement in the WSJ here.

Learn more about us at www.solace.health.

What You’ll Do

  • Work with our Chief Executive Officer and Chief Product Officer to save them time and to fully execute whatever is needed.

  • Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way.

  • Serve as the go-to liaison with cross-functional partners. Ensure work delivers on goals and your deadlines are met.

  • Provide up-to-date visibility into current projects and ensure the right stakeholders and cross-functional team members are involved at the right time. You’ll document decisions and action items and follow up with owners on commitments.

What You Bring to the Table

  • A bias toward action and execution. You have an exceptional craving for momentum, and you thrive on timelines that would be unrealistic for most others.

  • Comfort with ambiguity and a refined palate for controlled chaos.

  • Unfettered creativity.

  • Intuition on what it takes to create delightful experiences

  • Great communication skills that help you work across departments

  • 3+ years of relevant experience

Who We Are

We are a team of ambitious individuals who are passionate about putting healthcare back into the hands of patients. At Solace, you will have a steep learning curve and an unparalleled opportunity to contribute to one of the fastest-growing healthcare startups in the U.S. The work you do here will have a noticeable and direct impact on the development of the company.

Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

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What You Should Know About Executive Assistant (Remote US Only), Solace Health

Master of My Craft, as an Executive Assistant at Solace, you'll play a crucial role in supporting our Co-Founders while driving efficiency within our dynamic healthcare advocacy marketplace. This isn't just any assistant role; it’s for the self-starters and go-getters who thrive on taking ownership of their work while embracing a wide array of responsibilities. At Solace, you will collaborate closely with our Chief Executive Officer and Chief Product Officer, helping them juggle their schedules and execute various initiatives. Your ability to operate autonomously and effectively navigate tasks, both big and small, will make a real difference in how smoothly the company runs. With Solace's mission to simplify healthcare navigation for patients and their families, your contributions will directly impact real lives, and you'll be a key player in our efforts to provide clarity where it’s desperately needed. Your expertise in managing projects, communicating with cross-functional partners, and documenting outcomes will keep our organization on track. Not only are we looking for someone who can handle the day-to-day operations, but also someone who can bring creativity and great communication skills into the mix. Are you ready to take on a role that promises a steep learning curve and an exhilarating opportunity to contribute to a rapidly growing company? If so, we can't wait to meet you and explore how you can help make waves in the healthcare industry with us at Solace!

Frequently Asked Questions (FAQs) for Executive Assistant (Remote US Only) Role at Solace Health
What does an Executive Assistant do at Solace?

In the role of Executive Assistant at Solace, you'll be tasked with providing essential support to our Co-Founders. This includes managing their schedules, assisting with project execution, and ensuring various initiatives run seamlessly. You're expected to take ownership of your tasks and be a proactive problem-solver while collaborating with different teams.

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What qualifications are needed for the Executive Assistant position at Solace?

We're looking for candidates with at least 3 years of relevant experience for the Executive Assistant position at Solace. Prior experience in managing executive schedules, excellent communication skills, and a strong ability to thrive in fast-paced environments will set you up for success.

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Is the Executive Assistant position at Solace remote?

Yes! The Executive Assistant position at Solace is fully remote, allowing you to work from anywhere in the U.S. We value flexibility and aim to build a work environment that suits our team's diverse needs.

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What is the company culture like at Solace?

The culture at Solace is incredibly collaborative and driven by a common passion for changing healthcare. We are a team of ambitious individuals who thrive in an environment of innovation and creativity. Our fully-remote team values ownership, communication, and a proactive approach to tackling challenges.

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What sets Solace apart in the healthcare space?

Solace is redefining healthcare navigation by connecting patients with dedicated health advocates. Unlike traditional services, we focus on empowering individuals with the support they need to make informed decisions about their health, ultimately leading to better health outcomes. Our innovative approach makes us pioneers in healthcare advocacy.

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What opportunities for growth exist for an Executive Assistant at Solace?

As an Executive Assistant at Solace, you will experience remarkable career growth. The role provides unparalleled opportunities to learn about the healthcare industry, develop leadership skills, and take part in a thriving startup environment where your contributions are highly valued.

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How can I prepare for an interview for the Executive Assistant role at Solace?

To prepare for your interview for the Executive Assistant role at Solace, focus on showcasing your organizational skills, ability to handle multiple priorities, and your experience in executing projects. Be ready to discuss how you approach communication with cross-functional teams and share examples of how you've handled ambiguity and challenges successfully.

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Common Interview Questions for Executive Assistant (Remote US Only)
How do you prioritize tasks as an Executive Assistant?

When prioritizing tasks, start by assessing deadlines and the impact each task has on the team's success. Effective communication with your executives can help clarify their priorities, ensuring you allocate your time and resources effectively to meet their needs.

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Can you describe a challenging situation you've faced as an Executive Assistant?

In an interview, it's beneficial to share a specific example where you encountered a challenge, how you approached it, and what the outcome was. Highlight your problem-solving skills, adaptability, and how your actions led to a positive result.

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What strategies do you use to manage your executive’s calendar?

A successful strategy includes using calendar management tools, regularly syncing with your executive to understand priorities, and blocking off time for focused work. It’s also essential to anticipate needs and keep lines of communication open to ensure schedules are as efficient as possible.

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How do you handle confidential information?

Demonstrating your understanding of discretion is critical. Explain how you ensure all sensitive information is secured and stress the importance of maintaining confidentiality while fulfilling your duties effectively.

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What approach do you take when working with cross-functional teams?

Your response should highlight your collaborative style. Discuss how you build relationships with team members, set clear expectations, and ensure transparent communication to facilitate project completion across departments.

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How do you adapt to changing priorities in your role?

Adaptability is key in the role of an Executive Assistant. Discuss your experience in managing shifting priorities and how you remain organized and focused to handle new initiatives effectively without losing sight of existing tasks.

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Can you provide an example of a time you positively impacted your executive’s workflow?

Use a concrete example where your initiative led to improved efficiency for your executive. Whether it's streamlining processes or reducing meeting times, provide details on the outcome and how it benefited the organization as a whole.

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What do you consider to be your strongest asset as an Executive Assistant?

This is your opportunity to showcase what makes you unique. Highlight attributes such as exceptional organizational skills, attention to detail, the ability to work under pressure, or effective communication, and explain how these contribute to your role.

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What tools or software do you find essential for your role?

Discuss your experience with tools like calendar management applications, project management software, or communication platforms that enhance productivity. Explaining how these tools support your work will demonstrate your technical competence.

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How do you ensure you are aligned with the executive's vision and goals?

Alignment with an executive's vision is crucial for any Executive Assistant. Discuss methods such as regular check-ins, understanding their strategic objectives, and how you take proactive steps to ensure your work supports those goals.

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Solace Health is a provider patient-focused care committed to understanding the patients' needs and expectations and build a true patient-physician relationship.

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Full-time, remote
DATE POSTED
November 25, 2024

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