Lead Clinical Informatics Specialist

The Lead Clinical Informatics Specialist at Oak Street Health plays a vital role in ensuring high-quality patient care by leading the Clinic Scribe team. They oversee training, coordinate coverage, and act as an expert in in-clinic Scribe activities, making this position essential for smooth clinic operations.

Candidates for the Lead Clinical Informatics Specialist at Oak Street Health should have at least 6 months of experience as a Clinic Informatics Specialist and must demonstrate exceptional communication skills and detail-oriented documentation practices. A commitment to the company's vision and ability to thrive in fast-paced environments are critical.

While the job location for the Lead Clinical Informatics Specialist role is not specified, positions in healthcare often require in-office engagement to effectively lead and manage team operations. It's best to contact Oak Street Health directly for clarification on remote work possibilities.

Oak Street Health fosters a collaborative and energetic culture that encourages employees to engage in innovative healthcare solutions. It's a fast-paced environment where team members are empowered to take ownership and contribute to an unmatched patient experience.

As the Lead Clinical Informatics Specialist, you'll be tasked with ongoing training and support for Clinic Scribes at Oak Street Health. This commitment ensures that Scribes can deliver accurate documentation and effectively navigate patient encounters, which is vital for quality patient care.

Oak Street Health offers competitive benefits including paid vacation, sick time, generous 401K matching with immediate vesting, and comprehensive health insurance. This package aims to support employees in both their professional and personal lives.

Being 'Oaky' embodies radiating positive energy, assuming good intentions, and driving clinical excellence within the community. It reflects a commitment to creating an unparalleled patient experience and taking proactive ownership of results in your work.

In training and supporting my team, I prioritize establishing clear communication channels, utilizing feedback for continuous improvement, and implementing hands-on training sessions that engage Scribes in real-world scenarios. Additionally, I believe in fostering a culture of collaboration where team members can share best practices.

When faced with coding and workflow questions, I approach them by first assessing the urgency and nature of the query. I provide clear answers or direct them to resources that can assist, while also collaborating closely with the team to ensure they feel supported and empowered to address patient documentation needs effectively.

A successful Lead Clinical Informatics Specialist combines strong leadership capabilities with a comprehensive understanding of clinical workflows. Being adaptable, proactive in problem-solving, and maintaining excellent interpersonal skills are essential for guiding a team and ensuring seamless operations.

In a fast-paced environment, I prioritize tasks by assessing their urgency and impact on patient care. I use tools like task lists and workflow management systems to stay organized, while also being flexible to adjust as new tasks or urgent issues arise.

I evaluate the performance of Clinic Scribes through direct observation, regular feedback sessions, and performance metrics related to documentation accuracy and efficiency. Utilizing a feedback loop helps me to support their growth and identify areas for improvement.

Facilitating communication between Clinic Scribes and other medical staff involves creating structured meetings, encouraging open dialogue, and using collaborative tools. It’s important to build a team environment where everyone feels comfortable sharing insights and feedback.

To document medical decision-making accurately, I emphasize the importance of thorough notes taken during patient encounters. I guide my team on using standardized terminology and encourage them to ask clarifying questions to ensure all relevant information is captured correctly.

When resolving conflicts within my team, I first listen to all perspectives to understand the circumstances thoroughly. I then facilitate a discussion focusing on finding common ground and developing solutions collaboratively, ensuring that the team remains cohesive and focused on our shared goals.

The most critical skill for a Lead Clinical Informatics Specialist is effective communication. This skill ensures that directions are clear, questions are answered promptly, and dialogue is open between all team members, which is essential for operational success and a positive work environment.

Staying updated with changes in clinical informatics practices is achieved through continuous education, attending relevant workshops and conferences, and engaging with professional networks. I also encourage my team to pursue learning opportunities and to share valuable insights gained from their experiences.