Medical Assistant/Phlebotomist - Float

As a Medical Assistant/Phlebotomist at Oak Street Health, you'll be responsible for ensuring efficient patient flow by rooming patients promptly, obtaining vital signs, and providing exceptional patient experience during visits. Additional duties include assisting with diagnostic testing, conducting quality control checks, ensuring exam rooms are clean and stocked, and supporting your care team in various tasks.

To apply for the Medical Assistant/Phlebotomist position at Oak Street Health, you need to have CPR Certification and a Medical Assistant certification or registration. Preferred qualifications include phlebotomy certification and at least 3-5 years of experience in a similar role, especially with geriatric patients.

Being 'Oaky' at Oak Street Health means radiating positive energy, assuming good intentions in others, creating unmatched patient experiences, and driving clinical excellence. It’s all about taking ownership and delivering the best results while being adaptable and resilient in your role.

Yes, Oak Street Health prefers candidates to have 3-5 years of experience as a Medical Assistant, especially in working with geriatric patients. This experience helps you better understand the unique needs of our patient community.

Oak Street Health fosters a collaborative and energetic culture that encourages professional development. As a Medical Assistant/Phlebotomist, you will participate in care team meetings and have the opportunity to enhance your skills through hands-on learning and mentorship from experienced healthcare providers.

Employees at Oak Street Health enjoy a competitive benefits package that includes paid vacation and sick time, generous 401K match with immediate vesting, comprehensive health benefits, and a healthy work-life balance, making it a great place to grow your career.

Oak Street Health is committed to serving medically underserved communities and values diversity in its workforce. We encourage bilingual candidates, particularly in Spanish, Polish, or Russian, as they help us connect with and serve our members effectively.

When answering this question, focus on specific responsibilities you've held in previous jobs, particularly those that relate to patient care and flow, highlighting any innovative or effective strategies you've employed to ensure positive patient experiences.

Share a specific example where you successfully managed stress or high patient volume. Emphasize your ability to prioritize tasks, maintain a positive demeanor, and ensure patient safety and comfort.

Explain your familiarity with HIPAA regulations and any protocols you've implemented or followed to secure patient information. Emphasize the importance of maintaining patient trust and the role it plays in quality healthcare.

Discuss your understanding of the physical and emotional challenges patients may face, especially in geriatric care. Share your methods for building rapport and trust with patients, and how you tailor your communication style accordingly.

Outline your collaborative approach, citing specific examples where you’ve worked closely with other healthcare professionals to deliver excellent patient care. Highlight communication skills, cooperation, and a shared commitment to patient outcomes.

Share a sensitive example while emphasizing your compassionate approach and capacity to provide support. Indicate how your communication skills helped ease the patient’s concerns and provided reassurance.

Focus on your commitment to patient welfare and how you would diplomatically express your perspective, emphasizing collaboration and discussion rather than directive confrontation, to maintain a positive team dynamic.

Discuss your methods for continuing education, such as attending workshops, participating in online courses, reading industry publications, or being part of professional networks to remain current in your field and improve patient care.

Use the STAR (Situation, Task, Action, Result) method to illustrate the problem you identified, the action you took to improve it, and the positive outcome that resulted from your efforts, focusing on patient experience or operational efficiency.

Express your alignment with Oak Street Health's mission and values. Mention your passion for community-based healthcare and how you want to contribute to improving health outcomes for underserved populations, making it a mutually rewarding experience.