Medical Assistant

As a Medical Assistant at Novant Health and GoHealth Urgent Care, your role primarily involves assisting healthcare providers in the examination and treatment of patients. You’ll manage patient check-ins, record vital signs, prepare treatment rooms, and may collect blood samples. Your responsibilities ensure a smooth operation in urgent care centers while prioritizing patient experience.

To pursue the Medical Assistant role at Novant Health and GoHealth Urgent Care, you need a high school diploma and experience in medical assisting or front desk roles is preferred. Additionally, relevant certifications like CCMA, CMA, or similar must be obtained within a specified timeframe after hiring.

Medical Assistants at Novant Health and GoHealth Urgent Care can expect an hourly pay rate ranging from $18.00 to $23.25, based on experience and qualifications. Additionally, there are bonuses of up to $600 per month available, providing you with a great incentive to thrive in your role.

The work environment for Medical Assistants at Novant Health and GoHealth Urgent Care is supportive and collaborative. You will work amongst a diverse team committed to delivering exceptional patient care in a welcoming atmosphere, where the focus is always on the patient experience.

Yes! Novant Health and GoHealth Urgent Care place a strong emphasis on employee growth and development. As a Medical Assistant, you will have the chance to acquire new skills and certifications, positioning yourself for future advancement within the organization.

At Novant Health and GoHealth Urgent Care, comprehensive training programs are provided for Medical Assistants to fully equip them with the necessary knowledge and skills for their roles. This includes initial orientation, along with ongoing education in patient care practices, use of medical equipment, and maintaining quality standards.

Novant Health and GoHealth Urgent Care highly value respect, inclusivity, and compassionate care within the community. We strive to create a culture that celebrates diversity and promotes equality, ensuring all patients and staff are treated with fairness and understanding.

During an interview, you should highlight your understanding of the key duties, such as managing patient check-ins, measuring vital signs, preparing patients and treatment rooms for examinations, and maintaining accurate patient records. Express your commitment to providing efficient and compassionate care.

In your response, share specific strategies you utilize to manage stress, such as remaining organized, prioritizing tasks, and communicating effectively with team members. Mention any past experiences where you've successfully navigated challenging situations while maintaining focus on patient needs.

Be prepared to discuss your familiarity with EHR systems, emphasizing any previous experience you have in data entry, managing patient documentation, and ensuring confidentiality. Highlight your ability to learn new technologies quickly and adapt to changing systems.

Discuss your understanding of privacy laws, such as HIPAA, and the importance of safeguarding patient information. Share practical steps you take, such as ensuring that documents are secured and only accessing patient data on a need-to-know basis.

When responding, emphasize the importance of empathy and communication skills in dealing with difficult situations. Share an example of a past experience where your problem-solving skills helped resolve an issue while improving the patient's experience.

Research Novant Health and GoHealth Urgent Care’s mission and values related to patient care. In the interview, convey your alignment with their commitment to offering excellent care, creating a welcoming environment, and fostering community wellbeing.

Explain how you assess the urgency of various tasks and your approach to organizing your workflow. Mention any tools or strategies you use to manage multiple priorities effectively while ensuring that patient care is never compromised.

When responding, provide details about your training and experience in measuring vital signs, such as blood pressure, pulse, and temperature. Emphasize your adherence to protocols to ensure accuracy and reliability in patient assessments.

In your answer, express your passion for patient care and your desire to join a reputable organization that values quality healthcare. Discuss your excitement about the team dynamics and how you plan to contribute to their mission.

Discuss key skills such as strong communication, attention to detail, technical proficiency, and the ability to work well under pressure. Highlight how these skills contribute to effective patient care and teamwork in a medical setting.