Student Enrollment Assistant

NOLA Public Schools Vision

The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success. 

Position Summary

The Student Enrollment Assistant will be responsible for serving students and families who enroll at any New Orleans

public and non-public schools participating in the unified enrollment system. The Student Enrollment Assistant will

primarily be responsible for early childhood eligibility verification, waitlist management, virtual assistance to families in

need of enrollment services (i.e. phone, text, email, virtual appointments), and providing back-of-house support to

Student Enrollment Coordinators and Family Resource Centers.

• Provides students and families with objective, informed information regarding citywide school choice, performing back-of-house support of the application process;

• Provides exemplary customer service, answering incoming calls and timely response of emails
• Conducts virtual appointments for families seeking enrollment assistance
• Maintains conscientious student data using SalesForce, a student information platform, in alignment with district standards and State and local student privacy laws;

• Internalizes and implements all district guidelines pertaining to enrollment procedures and parent rights and responsibilities, including State and local guidance on specific student populations, such as students with special needs, limited English proficiency, and early childhood education students;

• Determines applicant eligibility for publicly funded early childhood seats by learning and understanding eligibility criteria and verifying income, residency, and other legal documents against those criteria;

• Document every Early Childhood account/application to reflect current family SNAP, verification, and in-person and virtual communication statuses;

• Successfully verify < 95% of assigned Early Childhood applications and application documents based on team expectations and EC local, state, and federal verification categories;

• Escalates parent and student concerns as needed to the Executive Director of Family Services, in coordination with district accountability offices and standards;

• Performs additional student services as needed including attendance at community events;
• Requires participation in occasional evenings and/or weekend enrollment events providing support for enrollment activities for New Orleans families and students throughout the year;

• Attends staff and other district meetings as necessary;
• Provides administrative support to the Executive Director of Family Services and assists Student Enrollment Coordinators as needed;

• Performs other duties as required.

• High School Diploma required;
• 3 years of customer service experience preferred.

• Possesses a valid Louisiana Driver’s license without any restrictions that precludes driving on the job, will be a continuous requirement;

• Knowledge of cultural background of non-English speaking communities;
• Read, write, speak, translate, and interpret English and a designated second or third language;
• Knowledge of various services available in the local community.

Salaries are determined by educational background and/or relevant years of experience.

Work Environment

Listed below are key points regarding environmental demands and the work environment of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.   

- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday; 

- Required to exert physical effort in handling objects more than 30 pounds rarely; 

- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals) rarely; 

- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; 

- Normal setting for this job is an office/school setting.     

Performance Evaluation

The employee will be evaluated based on the above position using either two methods: via COMPASS or a NOLA-PS evaluating instrument. If the employee holds an Educational Leadership certification, he/she will be evaluated via COMPASS to ensure renewal of certification.

EEOC Statement

NOLA Public Schools is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.