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Area Trainer - San Antonio

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

The Role:

The Area Trainer (AT) delivers the core education initiatives to field and retail employees. The AT helps to develop, instruct, educate and demonstrate the Charlotte Tilbury core values, makeup artistry, product knowledge, social acumen and our M.A.G.I.C service experience. They support healthy sell-through and maintenance of key franchises by overseeing the delivery of relevant and on-time core education & event initiatives. They are responsible for ensuring a consistent Charlotte Tilbury brand experience that meets/exceeds company sales and service standards. This will be accomplished with leading on-boarding, seasonal trainings, new launch trainings, retail account trainings, in-store development, and special events. The position requires that the individual also manage company assets and expenses.

Location: Open to candidates located in Los Angeles, California.

Role Accountabilities:

Ensure Educational & Sales objectives are met by:

  • Delivers seasonal territory objectives, priorities, and goals (seasonal launches, new account openings, and special events.)
  • Executes seasonal education plan in stores. Owns preparation and follow-up.
  • Ensures strong follow-up action plans for all training moments.
  • Works in tandem with retail partners to coordinate scheduling of all basic, seasonal, promotional, event, and in-store education.
  • Provides feedback on counter team, sales team and brand expert performance.
  • Implements all Charlotte Tilbury education and training initiatives to achieve desired business results.
  • Monitors training needs of assigned market to plan and lead all trainings.
  • Responsible for educating retail accounts and brand experts to improve sell through & sales volume.
  • Build strong relationships with store teams to ensure optimum brand partnership and awareness.
  • Drive social strategy through regular participation in internal and external Social Media channels (Instagram, TikTok, etc.)
  • Drives the execution of the Learning Management System platform including completion rates, retention checks & KPI reporting.
  • Lead by example in the execution of all KPIs, service, sales, professionalism and personal image.
  • Assessing and communicating the effectiveness on training initiatives to Regional Education Manager.
  • Evaluating training needs and conducting in-store support and in-store trainings based on the needs of the business.

Employee Development:

  • Create and maintain an atmosphere in store geared to achieving sales goals.
  • Ensure staff delivers consistent, excellent service in accordance with the Charlotte Tilbury standards.
  • Observe and provide collaborative, hands on feedback to teams on makeup ability, service and selling skills.
  • Oversee and conduct certifications in a timely manner for all Charlotte Tilbury employees prioritized by door volume.
  • Ensure lucrative and competitive sell through of new launch and hero products through in store training on product knowledge and technique.
  • Follow up on all core trainings in store providing feedback, partnership with the Account Executive and Account Coordinator and side by side leadership to yield results.
  • Assist field team in implementing measures to reduce and minimize staff turnover.

Financial Accountabilities:

  • Ensure the timely submission and accuracy of company credit card expenses, expense reports and company-owned asset forms.
  • Responsibility in reporting and maintaining personal and training budget within fiscal year.

Reporting Relationships: Reporting to the Regional Education & Events, Manager - West

Key Selection Criteria:

  • An ability to lead and provide guidance to a set team while managing multiple priorities.
  • A proven history in adult learning and instructional training.
  • Ability to travel 75%.
  • Ability to travel to New York Fashion Week twice a year.
  • Must be able to create winning partnerships with retailers.
  • Advanced customer service, artistry, social media, and public speaking skills.
  • Experience with multiple retailers, including Nordstrom and Sephora.
  • Ability to manage and lead high-volume activity.
  • Ability to work independently with integrity and efficiently in a fast-paced environment.
  • Intermediate skills in MS Office, including MS Word, Excel, and Outlook.
  • Excellent communicator, both written and oral.

Base Salary Range: $80,000.00 - $85,000.00**

Company Benefits:

  • Generous staff discount to use on all products
  • Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
  • Medical, dental, and vision benefits
  • Commuter Benefits (Pre-tax)
  • Flex Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • 401(k) with Company match
  • Paid Time Off
  • Birthday PTO

**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

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Average salary estimate

$82500 / YEARLY (est.)
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$80000K
$85000K

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What You Should Know About Area Trainer - San Antonio, Charlotte Tilbury

Join the dynamic team at Charlotte Tilbury Beauty as an Area Trainer in San Antonio, where you'll have the exciting opportunity to inspire and educate our retail partners and their teams on the artistry of makeup and the essence of our brand. In this vibrant role, you will deliver engaging training sessions that convey the core values of Charlotte Tilbury and demonstrate expert product knowledge. Your passion for beauty and exceptional customer service will play a key role in this position as you develop relationships with various retail partners and ensure they are equipped with the skills needed to excel. As an Area Trainer, your mission will be to support and enhance sell-through by coordinating training events, providing hands-on guidance, and offering constructive feedback. With flexibility required for travel, you will embrace the chance to oversee exciting launches and initiatives across the region, all while reinforcing Charlotte Tilbury's reputation for excellence. This role requires a balance of leadership and collaboration, and you will thrive in a culture that values creativity, teamwork, and personal growth. If you're ready to make an impact in the beauty industry and spark passion in others, come join the magic at Charlotte Tilbury Beauty as our new Area Trainer!

Frequently Asked Questions (FAQs) for Area Trainer - San Antonio Role at Charlotte Tilbury
What are the main responsibilities of an Area Trainer at Charlotte Tilbury Beauty?

As an Area Trainer at Charlotte Tilbury Beauty, you're responsible for delivering educational initiatives that empower retail teams. This includes conducting on-boarding trainings, leading seasonal workshops, and creating a consistent brand experience that aligns with company standards. The role focuses on enhancing product knowledge, makeup artistry skills, and driving sales through effective training strategies. You'll also manage training schedules, give feedback on team performance, and ensure education efforts translate into meaningful improvements in sell-through.

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What qualifications are needed for the Area Trainer position at Charlotte Tilbury Beauty?

To be considered for the Area Trainer role at Charlotte Tilbury Beauty, candidates should possess a solid background in adult learning and instructional training. Experience in the beauty industry, particularly with major retailers like Nordstrom and Sephora, is highly advantageous. Strong communication skills, both written and verbal, as well as the ability to effectively manage multiple priorities while fostering positive relationships with retail teams, are essential for success in this position.

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How does the Area Trainer at Charlotte Tilbury Beauty support employee development?

The Area Trainer plays a crucial role in employee development at Charlotte Tilbury Beauty by creating a training atmosphere focused on achieving sales goals. They provide hands-on coaching, lead in-store trainings, and oversee staff certifications to ensure that team members deliver exceptional customer service that reflects the brand’s standards. By collaborating closely with retail partners and leading feedback sessions, the Area Trainer fosters continuous improvement and skill development across the board.

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What is the expected salary range for the Area Trainer role at Charlotte Tilbury Beauty?

The salary range for the Area Trainer position at Charlotte Tilbury Beauty is between $80,000.00 and $85,000.00. This base salary reflects the level of expertise and experience required for the role. Additionally, benefits such as staff discounts, health coverage, and a 401(k) with company match are provided, enhancing the overall compensation package for employees.

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What type of company culture can I expect at Charlotte Tilbury Beauty?

At Charlotte Tilbury Beauty, you’ll experience an energetic and inclusive company culture that celebrates diversity and encourages innovation. The brand thrives on disruptive thinking and collaboration, where every employee is empowered to share ideas and contribute to the company's success. The commitment to personal growth and development fosters a work environment where team members can shine and feel supported in their roles as part of the 'Dream Team'.

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What opportunities for advancement exist for Area Trainers at Charlotte Tilbury Beauty?

Area Trainers at Charlotte Tilbury Beauty have access to various opportunities for career advancement within the organization. As the company continues to scale, there are possibilities to take on additional responsibilities or roles within the training department or even transition into regional management positions. The emphasis on professional development means that exceptional performance as an Area Trainer can lead to exciting pathways for career growth.

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What skills are important for a successful Area Trainer at Charlotte Tilbury Beauty?

To excel as an Area Trainer at Charlotte Tilbury Beauty, strong communication skills and public speaking abilities are paramount. A thorough understanding of makeup artistry, exceptional organizational capabilities, and the ability to build effective partnerships with retailers are also crucial. Additionally, creativity, adaptability, and a proactive approach to problem-solving will significantly enhance your effectiveness in this role, allowing you to successfully engage retail teams and drive sales initiatives.

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Common Interview Questions for Area Trainer - San Antonio
How do you approach delivering a training session?

When preparing to deliver a training session, it’s important to set clear objectives and tailor your content to suit the audience's needs. Start with an engaging introduction to capture their attention, followed by an interactive demonstration of key concepts. Incorporate visual aids, encourage participation, and use real-world examples to clarify your points. Lastly, provide a recap of the session and open the floor for questions to reinforce learning and ensure understanding.

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Describe a time when you had to adjust your training strategy. What was the outcome?

Adjusting a training strategy can be essential for success. For instance, if a live demonstration wasn't resonating with the audience, I pivoted to a more hands-on, participatory approach, allowing participants to engage directly with the products. This change not only improved engagement levels but also resulted in a 30% increase in participant feedback scores for that session. Reflecting on classroom dynamics and being flexible in approach is key to tailoring your training strategy effectively.

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What do you believe are the most important qualities of a successful Area Trainer?

A successful Area Trainer embodies several key qualities such as strong leadership skills, exceptional communication abilities, and a genuine passion for teaching. Empathy and the ability to connect with participants is also crucial, as it fosters a supportive learning environment. Additionally, having a growth mindset that embraces ongoing learning and adaptation ensures that training stays relevant and impactful in a fast-paced beauty industry.

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How do you stay updated on industry trends and product knowledge?

Staying current on industry trends is vital as an Area Trainer. I regularly follow industry-leading blogs, attend beauty trade shows, and participate in webinars to enhance my knowledge. Maintaining open communication with product teams also allows me to gain insights about upcoming launches and new technologies. This commitment to continuous learning not only benefits my training sessions but also positions me as a credible resource for retail partners.

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How would you handle a retail partner who is resistant to your training approach?

If faced with a retail partner resistant to my training approach, I would first listen to their concerns to understand their perspective. Acknowledging their feedback is key. From there, I’d adapt my delivery or content to better align with their needs, incorporating their input where possible. Building rapport and trust through open dialogue can often transform resistance into collaboration, ultimately benefiting both the partner and the Charlotte Tilbury brand.

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Can you give an example of a successful training program you've implemented?

A successful training program I implemented involved creating a comprehensive onboarding curriculum for new retail employees. By integrating interactive modules with both product knowledge and practical application, we saw a 50% reduction in training time while improving initial sales performance by 25%. The program’s success stemmed from a blend of in-store shadowing and online resources, allowing trainees to learn in a dynamic and effective manner.

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What techniques do you use to measure the effectiveness of your training sessions?

To measure the effectiveness of my training sessions, I employ various techniques such as pre-and post-training surveys to assess knowledge retention and participant satisfaction. Additionally, I track sales data and performance metrics following training initiatives. Follow-up sessions with participants also provide feedback opportunities, allowing me to gain insights and refine my training strategies further to ensure their ongoing success.

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How do you build rapport with retail team members during training sessions?

Building rapport with retail team members is about connecting on a personal level. I like to begin training sessions with icebreakers that encourage sharing experiences or personal stories related to makeup. Showing genuine interest in their roles and challenges fosters trust and encourages open communication. Moreover, engaging team members through interactive activities creates a positive atmosphere where they feel welcomed and empowered, thus facilitating a more productive learning experience.

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What role does feedback play in your training process?

Feedback is essential in my training process as it provides critical insights into participants’ understanding and engagement. During training, I encourage open dialogue, asking participants to share their thoughts on content and delivery. Post-training, I solicit feedback to evaluate which aspects they found most valuable and which areas could use improvement. This continuous loop of feedback helps refine my approach, ultimately enhancing the effectiveness of future training sessions.

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How do you balance the operational and educational aspects of the Area Trainer role?

Balancing the operational and educational aspects of the Area Trainer role requires strong organizational skills and priority management. I create a structured schedule that allocates specific time for training sessions while ensuring administrative tasks are handled efficiently. Setting clear goals and maintaining open communication with team members helps me stay focused on both the educational impact and operational integrity of our initiatives, ensuring success across all fronts.

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Founded by world renown make-up artist Charlotte Tilbury, Charlotte Tilbury Beauty is revolutionising make-up with easy to choose, easy to use and easy to gift skincare and colour products. Named Best British Emerging Luxury Brand in 2014 after o...

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Full-time, on-site
DATE POSTED
November 27, 2024

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