Ops Manager - Intern

Wait a minute. 

Are you inspired in being a key player in building a massive EdTech company that will empower millions of people?

Deep inside you are looking for a new adventure with… 

• 🗽 Freedom: feeling free to being trusted to deliver

• 🔥 Ambition: growing up surrounded by smart colleagues driven to create an iconic brand like Nike

• 😍 Impact: contributing to transform people lives at scale and feel your own impact in the company

Then this might be for you! 

This is a full time 6 + months internship, carried out from our beautiful offices in Dubaï, Lisbon or from the comfort of your couch! French and English fluency is required.

Reporting directly to Eliott, the VP Operations, your role will be pivotal to support the transformation of our operations structure. As we’re increasing drastically our # of customers, and overall capacity, we need an intern to join our dream team and become a real sparring partner with our Operations Manager, and VP Operations.

Your impact will be focused on our coaching programs (aka PXS or Paradox School), designed to help people live their true ambitions. In short, these are mid-to-long-term programs (3 to 15 months) to learn coaching skills and become an impactful manager, coach, parent, friend, partner or colleague.

As a sparring of our PXS Operations Manager, you’ll

1. Support the organisation, coordination and delivery of our coaching programs.

2. Optimise our processes and operational structure to make it more scalable and robust

3. Work on cross-functional special projects to enhance team dynamics & customer experience

In addition, your role may extend to participation in additional projects, where your adept organizational skills will prove instrumental in aiding the Director and other team members to launch or drive forward other initiatives.

YOUR MISSION 🚀 

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Our sources of inspiration are Apple, Nike, Disney for their obsession of excelling and having a worldwide impact. You will be playing a pivotal role in making Paradox play at that level and becoming an iconic brand.

To do so, here are your 3 mains responsibilities : 

1 | DELIVER OUTSTANDING CUSTOMER EXPERIENCE FOR PXS

You’ll play a pivotal role in delivering our PXS programs including Principles, Certificate and Alumni. In the next 6 months, you’ll be able to:

1. Become a rock-star operator by managing our mentoring programme, coordinating the delivery of guided coaching sessions for our students, and organize monthly training sessions.

2. Elevate your hiring skills by recruiting mentors and guided triads facilitators, and provide them with continuous support

3. Use your creativity to develop resources such as guides, toolkits, & other materials to support our partners

4. Master your organisation by planning all PXS alumni events and facilitate monthly networking events

2 | OPTIMISE OUR OPERATIONS & PROCESSES 

As a sparring partner with our Operations Manager, you’ll be instrumental in the success of Paradox. Over 6 months, you will be able to

• Become a real optimiser by continuously improving our processes to pair mentors with mentees, optimise our planning and overall execution.

• Turn yourself into a “Paradox Sherlock Holmes” and lead research projects to better serve our customers, like gathering feedback, analysing data and identifying gaps for improvement.

• Boost your communication skills, by handling community management tasks such as posting inspiring content for our students, responding to members requests and engaging with our alumni

3 | BUILD ANALYTICAL REPORTS & KICK START NEW SPECIAL PROJECTS

As a true operator, you’ll have an important role in building executive reports, bringing analytics to our C-Suite and kick-start special projects. By the end of your internship, you’ll be able to:

• Gain analytical skills and transform our customer data into structured reports to analyse our NPS, attendance rate, completion rate and further product insights.

• Strengthen your critical thinking by supporting our VP Operations, and Ops Manager, in strategic decisions.

• Adopt an innovator mindset to share and implement your optimisations and improvements, alongside our CoDir.

DO YOU RECOGNIZE YOURSELF? 😍

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• Top gun in Project/Operation : you have proven appetencies / experience in project and or ops management, preferably within a startup environment.

• Strong interpersonal qualities: you enjoy human interaction, naturally adapt to different individuals, and can establish high-quality connections with a diverse range of people.

• Tech Savvy & Master of digital tools: you are eager to automate wherever opportunities arise.

• Organized, responsive, and rigorous: you can manage multiple projects concurrently, prioritize effectively, excel in execution, focus on results, and pay attention to details. You love creating and improving processes and systems.

• Creative and resourceful: you have a strong ability to find new solutions to enhance the quality and impact of our coaching products. You also know how to and enjoy being a resource to help others solve their problems.

• Client-Centric Focus: you understand client needs and feedback, maintaining a client-centric approach to ensure coaching solutions remain relevant, impactful, and aligned with the evolving needs of our diverse clientele.

Language

French: Native or bilingual

English: Fluent

IT MIGHT NOT BE FOR YOU 🙅‍♀️

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Let’s be clear, we are looking for someone who is not just Great, and for whom Paradox ambition isn’t just another cool project; but a true mission.

So if those personal interests : personal development / coaching / professional growth / education / edtech / teaching / edutainment are not things you REALLY love, let’s forget it!

Let’s forget about iit also if,

• You don’t like to be challenged and grow in your job

• You don't like receiving or giving tough feedbacks

• You don’t question the status quo: the process are there for a reason, we have always done it this way

• You like to have very specific & fixed tasks assigned to you. Be told what to do and how to do it.

• Your only driver is joining a full-remote company: yes, our company culture is cool, but we want people to care about our mission, products, and their job!

🤩 JOIN US IF YOU CRAVE

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Growth & Ambition 🚀

🏅 We hire only the best, it’s exhilarating to be surrounded by A-players who strive to perform whilst being in a good mood. You'll be working with some of the best minds. We understand that "A" people attract "A" people.

🏋️‍♀️ No more bosses, but ongoing conversations to support your professional development.

⚡️ Being part of an ambitious company with a lot of growth opportunities

Impact & Meaning 🔥

🦄 Playing a crucial role in the development of a company whose content and products are enjoyed by millions of people
🤩 Waking up in the morning knowing you are making a difference: we receive messages every day from clients who have successfully lost weight, quit smoking, reach a mile stone in their business, built better relationships, and made positive changes in their lives.

But that’s not all, we believe that driven people deserve…

Freedom & Well Being 🗽☀️

😎 A company culture based on autonomy & accountability
🌎 A remote culture from day one with the freedom to work from wherever you want
🏤 Magnificent offices in Dubai and Lisbon: you’re at home worldwide

HIRING PROCESS 📃

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That job description resonated with you?

Click on "Apply for this position" and fill out a short questionnaire (7 to 8 minutes) to tell us more about yourself and send us your CV!

Hiring process

📃 A 6 to 8 minutes application survey.

📃 A 15/20 minutes what’s app call with Chloé, our HR Talent Manager, to tell you more about the challenge and see if it fits with your experience and expectations,

💻 A 15-30 minutes video call with Chloé, our HR, to assess the fit between the position, the company, and your own career path.
💻 A video-call focused on your career with the hiring manager, to review your background & see how we can match your desires with our needs.

💻 A case study to present to the hiring team.
🤗 Welcome aboard!

🫵🚀 Welcome aboard!

About our hiring process

Our recruitment process is tailored to do our best to avoid that you or us realize that we’re not a perfect fit. Every step serves a purpose and will allow us to get to know you better as much as it’ll help you understand more where you’ll be stepping in.

We also want you to have time to ask all of your questions regarding the mission, the long-term vision of your team and the company, our values, with the relevant interlocutor in front of you.

But maybe YOU WONDER WHAT’S OUR STORY ? 😉

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At Paradox, we are convinced that people do not want “just a job” anymore.

We are all craving to have an impact through our professional journey. Some want to start their own venture, some want to become an intrapreneur in their current organization, some others just want their day-to-day tasks to have more meaning.

🎯 PARADOX HAS ONE GOAL: TO EMPOWER PEOPLE AND ORGANIZATIONS TO LIVE THEIR TRUE AMBITIONS.

But where do we start?

If you have an interest in personal development, you probably already know that:

• Making things happen is a real struggle when you don’t know what truly inspires you and how to get there ;

• Available resources are either boring 😴 or full of crazy unsubstantiated theories 🤪.

It needs to change, and we’re here to make it happen!

⭐️ OUR AMBITION IS TO MAKE SUCCESS THE ONLY POSSIBLE OUTCOME FOR OUR CLIENTS (WHATEVER SUCCESS MEANS FOR THEM), BY CRAFTING INNOVATIVE & CAPTIVATING BREAKTHROUGH EXPERIENCES.

In other words, we want to make personal growth as entertaining as watching Netflix.

How, you might be wondering?

• We travel the world and surround ourselves with top entrepreneurs (Richard Branson - Founder of Virgin, Marc Simoncini - Founder of Meeting, Fred Mazzella - Founder of BlablaCar), world athletes (Tony Parker - Hall of fame NBA Player, Frederick Bousquet - World record in 50m free swimming, Frank Leboeuf - WorldCup Footballer), and artists (Gad Elmaleh - Comedian, Franck Dubosc, Barry Osborne - Producer of Lord of the Rings and Matrix) ✊;

• We reverse engineer their strategies for achieving success and fulfillment and lean on the latest researches about neurosciences ⚙️;

• We deliver trainings & educational contents around Power Skills (critical thinking, productivity, leadership, public speaking, coaching, stress management, etc.), self-growth and performance, through a balanced set of e-learning programs, events and edutainment videos 💡.

From one well-known Founder to a team of +60 people today (and counting!), this approach has paid off and enabled us to exceed 2 million followers on social networks, and to have thousands of people attending our online events and training courses.

🔥 TOGETHER, WE ARE DRIVEN BY ONE DREAM:

1. Helping 100 000 people achieve their dream and display their pictures on what we call the “100 000 dreams wall” ;

2. Giving our clients access to constant personal growth by reinventing their learning experience ;

3. Leverage AI and other technology to provide an outstanding customized experience to millions of people for them to transform their lives. 

And that’s where you come in. Join the Paradox Revolution !