New Jersey Bilingual Call Center Leader

Job Summary

A company is looking for a Limited Service Call Center Team Leader- Bilingual Spanish (Remote in New Jersey).

Key Responsibilities

• Provide ongoing training and real-time quality monitoring for Consumer Services Specialists
• Handle escalated calls and maintain updated knowledge of performance requirements and policies
• Answer inbound calls during peak times and track all inquiries using applicable systems

Required Qualifications

• Fluency in English and Spanish is required
• High school diploma or GED with 6+ years of relevant professional experience
• State of New Jersey residency is required
• Preferred 3 years of Call Center experience
• Internal staff must have NJ SBE Project experience