Japanese Customer Service Representative - job 1 of 2

Job Summary

A company is looking for a Japanese Customer Service Senior Representative.

Key Responsibilities

• Handle inquiries from customers regarding insurance claims and policies via phone and email
• Research and interpret policy provisions to provide effective responses to inquiries
• Independently address customer grievances and complaints of varying complexity

Required Qualifications

• Strong proficiency in both speaking and writing Japanese
• Strong proficiency in speaking English
• High School Diploma or equivalent required; associate or bachelor's degree preferred
• 1+ years of customer service experience, preferably in a call center environment
• Intermediate proficiency in Microsoft Office Suite