Patient Service Supervisor

Job Summary

A company is looking for a Patient Service Representative Supervisor to lead and develop a team of Patient Services Representatives.

Key Responsibilities

• Manage daily traffic flow and optimize team capacity for patient support
• Provide coaching and performance feedback to team members through regular reviews
• Serve as the first point of escalation for team concerns and facilitate continuous improvement

Required Qualifications

• 3+ years of experience in a patient-facing support role, preferably in healthcare or tech
• 1+ years of experience in a team lead, QA, or training capacity
• Experience with Zendesk, Athena, and Google Workspace
• Proven ability to manage workload distribution in a dynamic environment
• Commitment to operational excellence and team development