Associate Director - Client Partner

To thrive as an Associate Director - Client Partner at Nagarro, you should bring 8-15 years of experience in sales, business development, or account management. A strong background in consulting with enterprise solutions like Salesforce, SAP, or AWS is highly desirable, along with exceptional communication skills to engage C-level executives effectively.

As an Associate Director - Client Partner at Nagarro, you’ll be responsible for managing client relationships, developing and implementing sales strategies, collaborating with clients on their business needs, and pursuing new opportunities designed to drive revenue growth. You'll oversee account management and ensure high client satisfaction rates.

In this role at Nagarro, you'll aim to achieve a Year-on-Year revenue growth of 30%, foster strategic relationships with key decision-makers, and maintain a client satisfaction rating of 90% or higher through exceptional service and support.

Candidates for the Associate Director - Client Partner role at Nagarro need strong interpersonal and communication skills, excellent negotiation and presentation abilities, and a strategic mindset focused on results. The ability to manage multiple projects and work collaboratively with internal teams is also crucial.

Nagarro is committed to the professional development of its Associate Director - Client Partners by providing a dynamic work culture that encourages collaboration, strategic planning, and market knowledge, enabling you to offer valuable insights that drive client success.

An ideal candidate for the Associate Director - Client Partner role at Nagarro typically holds a Bachelor’s degree in Business, Marketing, or a related field. An MBA is a plus, providing an additional layer of strategy and business acumen that is beneficial in this senior-level position.

Yes, the selected candidate for the Associate Director - Client Partner role at Nagarro needs to be open to traveling to client locations, including Columbus, OH, ensuring a personal touch in managing and growing client relationships.

When managing client relationships, I prioritize understanding the client's unique challenges and goals. My approach involves regular communication, strategic planning, and ensuring that we deliver tailored solutions that align with their business objectives, thereby building long-term partnerships.

Identifying new business opportunities begins with listening and understanding my clients' evolving needs. I conduct market analysis and maintain open lines of communication to spot upsell and cross-sell opportunities that can drive additional revenue streams effectively.

To maximize client satisfaction, I employ a proactive approach by anticipating client needs, addressing concerns promptly, and delivering consistent value. I also gather feedback to continuously improve services and adjust strategies to meet their expectations.

In one instance, a client was dissatisfied with our service due to miscommunication. I took immediate action by meeting with them to understand their concerns. By addressing the issues transparently and implementing changes within our team, we restored trust and enhanced our relationship.

Effective prioritization and time management are key. I utilize project management tools to track progress and ensure organized workflows, while regularly checking in with my team to maintain alignment with deadlines and project goals without sacrificing quality.

Collaboration is crucial in my role. I work closely with internal teams—like marketing and product development—to ensure we present a unified approach to clients, align on strategies effectively, and leverage diverse expertise to enhance client solutions. This synergy drives success.

When negotiating with C-level executives, I focus on articulating the value our solutions bring to their objectives. Preparation is key; I tailor my approach to their specific needs while being open to finding mutually beneficial agreements that build long-term partnerships.

In a previous role, I conducted market research to identify emerging trends that our services could capitalize on. By presenting these findings to clients with tailored strategies, we were able to strengthen partnerships while driving significant growth in our accounts.

I utilize CRM software combined with reporting tools to track account performance and customer interactions. By analyzing these metrics regularly, I can provide strategic insights and updates to senior management regarding account health and growth opportunities.

Staying informed about industry trends involves regular reading of trade publications, attending webinars and industry events, and networking with peers. This continuous learning allows me to provide relevant insights to clients that can drive their business strategy forward.