Senior Client Strategic Advisor

In the role of Senior Client Strategic Advisor at MyTraffic, you'll act as a strategic partner for our clients, helping them tackle their business challenges through insightful, tailored solutions. Your expertise will be critical in driving new business development, overseeing complex project deliveries, and engaging directly with C-level executives. As a part of the Business Value team, you'll be integral to enhancing enterprise engagements and supporting clients' strategic goals.

To apply for the Senior Client Strategic Advisor position at MyTraffic, candidates should have at least 5 years of experience in strategy consulting or client-facing strategic roles, particularly with C-level stakeholders. A strong business mindset, excellent communication and project management skills, and fluency in English and French are essential. Knowledge of Spanish or German is a plus.

The Senior Client Strategic Advisor plays a pivotal role in MyTraffic's Business Value team by engaging with C-level executives to identify and capitalize on growth opportunities. You'll collaborate with various stakeholders, driving strategic client engagement, delivering high-stakes projects, and exploring new markets to establish effective go-to-market strategies, all contributing significantly to the company's overall success.

The interview process for the Senior Client Strategic Advisor position at MyTraffic consists of a 30-minute phone discussion with the Talent Acquisition team, followed by a meeting with your future manager. You'll then engage in a business case discussion and have a values ambassador interview with team members, ensuring you meet our values and cultural fit. This thorough process allows both you and MyTraffic to assess mutual compatibility.

Key responsibilities of a Senior Client Strategic Advisor at MyTraffic include conducting strategic client engagements, driving business development in new industries, and overseeing the design and delivery of tailored solutions. You’ll collaborate closely with other teams to craft impactful narratives and ensure exceptional execution on high-stakes projects that directly align with client objectives.

As a Senior Client Strategic Advisor at MyTraffic, you'll report directly to the VP of Business Value and collaborate closely with the VP of Sales and the VP of Strategy & Operations. You will engage with various internal teams, including Account Executives and Customer Success Managers, fostering a collaborative atmosphere focused on delivering exceptional value to our clients.

In the Senior Client Strategic Advisor role, you'll engage with clients across diverse industries, focusing primarily on enterprise and larger accounts. Your interactions may include orchestrating solutions for well-known brands in sectors such as retail, luxury goods, and more, as MyTraffic continues to expand its geographic footprint and product portfolio.

When approaching strategic conversations with C-level executives, it’s essential to prepare thoroughly by understanding their business challenges and objectives. Start by articulating how your offerings can align with their goals. Use insights gathered from your company’s data to create compelling narratives that show the value your solutions bring, and be ready to listen and adapt your approach based on their responses.

In answering this question, provide a clear example from your past experiences that showcases your project management skills. Describe the project's scope, your role in coordinating with multiple teams, how you identified and addressed challenges, and the successful outcomes achieved. Highlighting specific metrics or client feedback can further strengthen your response.

Effective client engagement requires a mix of active listening, personalized communication, and trust-building. Start by researching the client’s background and current needs. Use open-ended questions during conversations to learn more about their challenges, and tailor your solutions accordingly. Regular follow-ups and updates also show clients that you value the relationship.

To identify growth opportunities within existing accounts, it’s crucial to conduct regular health checks on client relationships and analyze their evolving needs. Pay attention to feedback during strategic meetings and stay informed on industry trends that may affect their business. Look for upsell and cross-sell opportunities based on these insights, positioning your offerings as solutions.

Discuss the tools you currently use for project management and collaboration, such as Asana, Trello, or JIRA for task management, alongside tools like Slack or Microsoft Teams for communication. Emphasize your adaptability and eagerness to learn new tools, as the industry is always evolving with innovative solutions that enhance collaboration.

Handling difficult client situations requires a calm, solution-oriented approach. Start by actively listening to the client's concerns and acknowledging their feelings. Collaborate with affected internal teams to gather insights and develop solutions, then communicate these clearly to the client, ensuring they feel heard. Follow-up to confirm that the resolution meets their expectations.

The most important quality for a Senior Client Strategic Advisor is the ability to effectively listen and empathize. Understanding clients’ unique challenges and being able to respond with tailored solutions is key. Additionally, strong communication, strategic thinking, and the capability to build relationships with key stakeholders are vital for success in this role.

Prioritizing tasks in a fast-paced environment typically involves assessing urgency and importance. Utilize tools like Eisenhower's Matrix or project management software to categorize tasks effectively. Focus on high-impact projects first, while making time for regular check-ins with your team and clients to keep communication and expectations aligned throughout.

In addressing this question, illustrate your experience collaborating across various departments, such as sales, marketing, and customer support. Share specific examples of successful projects, emphasizing your role in fostering communication and teamwork to achieve shared goals. Highlight your adaptability and how you navigate potential challenges in cross-functional dynamics.

Explain how your motivation stems from helping clients succeed while also driving growth for your organization. The thrill of solving complex business challenges and the opportunity to engage with C-level leaders are significant motivators. Emphasize your passion for innovation and making a lasting impact for clients through strategic partnerships.