Solutions Consultant - APAC

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving over 4,000 customers in over 100 countries, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa, Canada; Atlanta, GA, Herndon, VA, Westminster, CO; and Singapore. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

Your Team

We are a dynamic team who are passionate about the work we do. We are inspired because our work makes a difference and there is a shared sense of purpose in our culture. We work in cross functional teams to regularly experiment, iterate, and deliver on new goals, pushing the boundaries in everything we do to bring world class digital forensics tools to law enforcement, government agencies, and corporations.

Your Role

As a Solutions Consultant, you will serve as the key technical advisor and product advocate during the sales process. Your role will involve working closely with the sales team to understand customer requirements and provide innovative solutions that meet their needs. You will be responsible for delivering compelling product demonstrations and presentations, effectively communicating the value proposition to potential clients. Your digital forensic technical expertise and knowledge of investigations will be relied upon for advancing the sales cycle and ensuring both short and long-term customer success of our clients.  This starts by building strong relationships internally with the sales team and culminates in establishing a high level of trust with customers. You will report to the Manager, Solution Consultants, responsible for overseeing your region.

What You Will Accomplish

·         Act as the primary technical liaison between the sales team and clients, providing in-depth product knowledge and guidance throughout the sales cycle.

·         Conduct comprehensive product demonstrations and presentations, showcasing the features and benefits to potential clients in a clear and concise manner.

·         Collaborate closely with the sales team to identify client requirements and propose tailored solutions that address their specific challenges.

·         Offer technical expertise and guidance during the development of proposals, ensuring that proposed solutions align with client objectives and industry best practices.

·         Facilitate smooth transitions from pre-sales to post-sales support, working closely with support teams to ensure customer satisfaction and successful onboarding.

·         Provide technical training and support to the sales team on product updates, new features, and industry trends to enhance their understanding and ability to effectively communicate the value of the product.

·         Maintain a deep understanding of the competitive landscape and market trends, offering insights and recommendations to refine the product positioning and sales strategy.

What We Are Looking For

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us. 

There are a couple must haves, but we will keep that list short:

·         College/University Degree or Diploma in Engineering, IT, Computer Science, or equivalent experience.

·         3-5 years’ experience using various computer, mobile and cloud software solutions (i.e., AXIOM, IEF, FTK, Encase, XRY, GrayKey, GrayKey FasTrak, DVR Examiner, Magnet Witness, Griffeye, VeraKey, Cellebrite, Oxygen etc.)

·         3-5 years’ experience working with or managing deployments of forensic tools within a network environment.

·         3-5 years’ experience working in investigations involving multimedia, with tools such as DVR Examiner, Magnet Witness, and Griffeye.

·         Experience with cloud and virtual machines is desirable.

·         Experience of private sector incident response, EDRM or corporate internal investigations is desirable.

·         Ability to translate technical knowledge for different audiences.

·         Excellent verbal and written communication skills in English. Other language skills will be considered a plus.

·         Ability to travel approximately 40% of the time.

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

We’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email aoda@magnetforensics.com.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.