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Strategic Accounts Manager

Strategic Accounts Manager

Location: Morgantown, PA

How You Will Make an Impact?

The strategic accounts manager will have direct responsibility for managing all aspects of major fleet accounts.

The Nuts and Bolts
  • Develop specifications; negotiate pricing; manage production schedule; manage accounts receivable issues; manage quality issues, for all major accounts listed below.
  • Perform quote activity and order entry activity through MBB V2 in conjunction with Technical Sales.
  • Submit monthly activity report.
  • Chassis to body order coordination, including orders without chassis VIN numbers, identify on ground unidentified chassis, chassis build and arrival dates, coordination of all customer supplied materials.
  • Sales to engineering liaison. Ensuring customer's expectations are crystal clear to engineering and manufacturing from quote process through build.
  • Warranty investigation, damage control and contribution to resolution.
  • Participate at industry trade shows as required.
  • Participate in Marketing initiatives as requested.


  • Required Credentials
    • College degree a plus, but not required.
    • Minimum five years national accounts experience in the transportation industry.
    • Excellent organizational skills and effective communication, both verbal and written are required.
    • Proficient in MS Office 365 including Outlook, Excel, PowerPoint and in the analysis of data. Experience with CRM tools such as Salesforce.com.
    • Ability to maintain and enhance client relationships.
    • Good judgement and initiative.
    • Strong follow-up and follow-through skills.
    • Ability to travel up to 50% of the time to meet business goals.

    You Must Be Able to
    • Working in an office environment in a seated position a minimum of eight hours per day is required. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.
    • The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

    How We Make an Impact

    Celebrating more than 70 years as the largest truck body builder in North America, Morgan Truck Body LLC is proud to produce, deliver, and service quality products. With a foundation built on innovative design and quality construction, Morgan has experienced tremendous growth. In addition to dry freight truck bodies, Morgan specializes in satisfying unique and custom truck body needs, including electric vehicles, mobile service units, and refrigerated products, serving farmers, ranchers, contractors, landscapers, equipment and material haulers, and more!

    Our shared values are the foundation upon which Morgan does business:
    • Appreciating the people who make our success possible.
    • Acting with integrity in all we do.
    • Delivering results for our customers.
    • Bringing an unbridled passion for our products.

    Some of Our Total Rewards

    We offer big company perks with small company culture:
    • Comprehensive benefits package including Medical, Dental, Vision, and Life
    • 401(k) Savings Plan with Company Match
    • Tuition Reimbursement
    • Paid holidays and increasing vacation time with years of service
    • Generous Footwear, Eyewear, and Safety Equipment Discount Program
    • Paid Job and Leadership Development training

    Morgan Truck Body LLC is a business unit of the J.B. Poindexter & Co., Inc. family and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Whether you are just beginning your career or taking the "next step," please visit our careers page - https://www.morgancorp.com/careers .

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    Average salary estimate

    $80000 / YEARLY (est.)
    min
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    $70000K
    $90000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Strategic Accounts Manager, Morgan Corporation

    As a Strategic Accounts Manager at Morgan Truck Body LLC, you’re stepping into a pivotal role that directly influences how major fleet accounts are managed and nurtured. Picture this: you're at the helm of developing precise specifications, negotiating competitive pricing, and ensuring that production schedules align perfectly with your accounts' needs. Your expertise will shine as you coordinate chassis to body orders and identify any on-ground chassis issues, ensuring flawless deliveries and stellar customer satisfaction. Your role encompasses everything from liaising with engineering and sales to submitting insightful monthly activity reports. You’ll also engage in warranty investigations, damage control, and marketing initiatives while representing the company at industry trade shows. We’re looking for someone with at least five years of national accounts experience in transportation, but don’t worry if you don’t have a college degree – practical experience is invaluable here! Your organizational skills and effective communication are the keys to your success, alongside your proficiency in tools like MS Office 365 and CRM systems like Salesforce.com. And yes, while this is primarily an office role, be prepared to travel up to 50% to truly connect with your clients. Join us, and help shape the future of truck body manufacturing at Morgan Truck Body LLC, where innovative designs meet quality construction, serving diverse industries with pride for over 70 years!

    Frequently Asked Questions (FAQs) for Strategic Accounts Manager Role at Morgan Corporation
    What does a Strategic Accounts Manager do at Morgan Truck Body LLC?

    A Strategic Accounts Manager at Morgan Truck Body LLC is responsible for managing major fleet accounts, handling quote activities, production schedules, and ensuring customer satisfaction throughout the process. They act as a liaison between sales and engineering, oversee warranty investigations, and engage in marketing initiatives.

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    What qualifications are needed for the Strategic Accounts Manager position at Morgan Truck Body LLC?

    While a college degree is a plus, Morgan Truck Body LLC values practical experience, requiring a minimum of five years in national accounts within the transportation industry, along with excellent organizational skills and proficiency in MS Office 365 and CRM tools.

    Join Rise to see the full answer
    Is travel required for the Strategic Accounts Manager role at Morgan Truck Body LLC?

    Yes, as a Strategic Accounts Manager at Morgan Truck Body LLC, you should be prepared to travel up to 50% of the time to effectively meet with clients and support business goals.

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    What is the work environment like for the Strategic Accounts Manager at Morgan Truck Body LLC?

    The work environment for a Strategic Accounts Manager at Morgan Truck Body LLC is primarily office-based, allowing for mobility while managing deadlines. Expect a supportive atmosphere with modern amenities to enhance productivity.

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    What kind of training does Morgan Truck Body LLC provide for its Strategic Accounts Managers?

    Morgan Truck Body LLC offers job and leadership development training to help its Strategic Accounts Managers grow and excel in their careers, alongside a robust benefits package including tuition reimbursement.

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    How does the Strategic Accounts Manager role impact customer relations at Morgan Truck Body LLC?

    The Strategic Accounts Manager plays a crucial role in building and maintaining valuable client relationships at Morgan Truck Body LLC, ensuring that customer expectations are communicated effectively and met from the quote process through to production.

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    What opportunities for growth exist for a Strategic Accounts Manager at Morgan Truck Body LLC?

    At Morgan Truck Body LLC, a Strategic Accounts Manager has ample opportunities for career advancement, whether it’s through leadership training, taking on larger accounts, or moving into other areas of the business, all within a culture that emphasizes personal development.

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    Common Interview Questions for Strategic Accounts Manager
    Can you describe a time when you successfully managed a challenging fleet account?

    When answering this question, focus on specific details that showcase your problem-solving skills. Discuss the challenges faced, actions taken to manage the account, and the successful outcomes, emphasizing your strategic thinking and customer relationship management.

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    How do you prioritize tasks when managing multiple accounts?

    Highlight your organizational skills by outlining your process for prioritization. Discuss strategies like using productivity tools, assessing urgency versus importance, and ensuring that all accounts receive attention while balancing deadlines.

    Join Rise to see the full answer
    What strategies do you use for effective negotiation with clients?

    Describe your approach to negotiation by providing examples of techniques you’ve found successful, such as understanding client needs, building rapport, and creating win-win scenarios where both parties benefit from the agreement.

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    How do you handle a situation where a client's expectations are not met?

    Discuss the importance of communication and transparency. Emphasize your approach to actively listen to the client’s concerns, provide solutions or alternatives, and ensure follow-up to maintain a strong relationship despite the setback.

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    What role does data analysis play in your account management?

    Explain how you utilize data analysis to track account performance and identify trends, which inform your decisions on pricing, production schedules, and resource allocation, thereby enhancing overall account management.

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    Can you give an example of how you contributed to a team project?

    Discuss your collaborative skills by providing a specific example where you played a key role in a team project, outlining your contributions, teamwork dynamics, and the results achieved as a team, reinforcing your ability to work alongside others.

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    In your opinion, what makes an effective Strategic Accounts Manager?

    Share your perspective on the key qualities of an effective Strategic Accounts Manager, such as strong communication, adaptability, and an understanding of industry trends, providing examples of how you embody these traits.

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    How do you stay updated with industry trends relevant to your role?

    Detail your methods for staying informed, like attending industry conferences, participating in webinars, or following relevant publications, and how this knowledge aids in your strategic decision-making for accounts.

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    Describe a time when you resolved a conflict between engineering and sales teams.

    Provide a specific situation where you mediated between teams, focusing on your conflict resolution skills, the actions you took to address concerns from both parties, and the positive outcome resulting from your intervention.

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    What CRM tools have you used, and how do they enhance account management?

    List the CRM tools you are familiar with, such as Salesforce.com, and explain how they improve efficiency in account management through streamlined communications, better tracking of client interactions, and data management.

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    DATE POSTED
    November 26, 2024

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