Reviewer Operations Associate
Job Title: Reviewer Operations Associate
Location: Remote
Reports To: COO
Work Shift: US - Pacific time zone
Working Hours: Flexible, but training and meeting times will be mostly within 7:00 to 18:00 (US PS/DT)
Job Description:
We are seeking a highly organized and proactive Reviewer Operations Associate to manage relationships between physician-reviewers and contract research organizations. Responsibilities include recruiting reviewers, and coordinating, documenting, and managing reviewer and CRO (laboratory) relationships.This role requires basic medical knowledge in order to match the competencies of remote image-reviewer multispecialty physicians with the needs of clinical trials, and familiarity with relational databases in order to integrate and maintain the information in our organization’s information system.
The ideal candidate will possess the basic medical knowledge, database experience, excellent oral, written and presentation skills, meticulous attention to detail, experience with remote work, and the ability to independently manage multiple priorities in a fast-paced environment. Knowledge of basic financial practices, social media savvy, and marketing experience are pluses.
Key Responsibilities:
- Compile and assess (soliciting and researching as necessary) documentary information about prospective physician contractors, clients, sponsors, and clinical trials, ensuring that all required documentation is effectively collected.
- Store all contractor, client, and trial information and supporting files appropriately in our online storage system and database.
- Support decision-making by analyzing physician contractor qualifications and nominating them (internally, and to clients) to appropriate clinical trials. Collaborate with client clinical research teams to facilitate the matching of physician contractors with trials, ensuring alignment between the contractors’ expertise and client needs.
- Coordinate and manage new client, reviewer, and trial onboarding processes, and manage new and existing physician contractors, clients, and trials, ensuring that all necessary documentation is up-to-date and accurate.
- Maintain communication with physicians regarding their involvement in clinical trials and provide support throughout the process.
- Collaborate with various internal departments with reference to contractors, clients, and trials.
- Maintain schedules and track progress, ensuring timely completion of activities.
- Use and maintain our filing system for all onboarding and subsequent materials and related documentation. Ability to independently assess functioning and make suggestions for improvements is a plus.
- Ensure compliance with all regulatory and organizational requirements.
- Assist in the preparation of reports and presentations as needed.
- Act as a liaison between executives, physician-contractors, and other stakeholders, ensuring clear, effective, and well-documented communication.
- Treat confidential information with discretion and maintain the highest level of professionalism.
- Continuously evaluate and improve coordination processes and documentation thereof, to enhance efficiency and effectiveness. Proactively identify areas for improvement and recommend solutions to streamline operations.
- Strong organizational skills with the ability to manage multiple projects and deadlines concurrently.
- Excellent written, oral, and presentation communication skills, with a keen attention to detail.
- Documented experience in a similar administrative or coordinating role, preferably in a clinical research or healthcare setting.
- Demonstrable proficiency in word-processing, spreadsheets, presentation, cloud-storage, and data software. (We primarily use the Google Suite, the MSO Suite (occasionally), Airtable (a low-code RDBS), Javascript and SQL (not required), and other project management tools.
- Ability to work both collaboratively and independently.
- Experience in clinical trials or healthcare onboarding processes is a plus.
- (Preferred) Bachelor’s degree in Healthcare Management, Business Administration, or a related field.
Average salary estimate
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Are you looking to make a meaningful impact in the healthcare space? Join us as a Reviewer Operations Associate at our company! In this exciting remote position, you’ll have the opportunity to manage vital relationships between physician-reviewers and contract research organizations. Your day-to-day will involve recruiting these skilled reviewers, meticulously coordinating all aspects of their work, and ensuring every detail is documented accurately. The role requires a keen understanding of clinical trials and medical knowledge to match physicians with appropriate opportunities effectively. If you thrive in fast-paced environments and have the knack for juggling multiple priorities, we would love to hear from you! You'll play a crucial part in compiling information from clients and physicians, supporting decision-making through analyzing qualifications, and managing the onboarding processes for new clients and reviewers. Your excellent communication skills will shine as you maintain close contact with physician contractors, helping them navigate their roles in various clinical trials. With tools like Google Suite, Airtable, and project management software at your disposal, you'll ensure information is up-to-date and efficiently organized. If you're a detail-oriented individual looking to improve coordination processes while working independently and collaboratively, this role may be the perfect fit. Plus, any experience you have in healthcare or clinical trials will certainly be a bonus. Come be a part of a team where your skills will be valued and encouraged to grow!
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