Certified Medical Assistant

To become a Certified Medical Assistant at Mercy and GoHealth Urgent Care, candidates must have a high school diploma and preferably be a graduate of a Medical Assisting Program. Additionally, certifications such as CCMA, CMA, RMA, NCMA, or NRCMA are required at the time of hire. A Basic Life Support (BLS) certification is also essential.

As a Certified Medical Assistant at Mercy and GoHealth Urgent Care, your primary responsibilities include managing patient check-in and registration, measuring vital signs, recording patient histories, performing point-of-care testing, assisting with treatments, and maintaining exam rooms. You'll also be involved in scheduling appointments and conducting patient follow-ups to ensure an excellent experience.

Yes! Certified Medical Assistants at Mercy and GoHealth Urgent Care are eligible for an excellent bonus program that allows you to earn up to $600 per month. This incentive is based on center metrics and customer satisfaction scores, making it a rewarding opportunity to recognize and appreciate your hard work.

Certified Medical Assistants at Mercy and GoHealth Urgent Care enjoy an array of benefits, including 5 weeks of paid time off, comprehensive medical, dental, and vision insurance, short and long-term disability coverage, life insurance, and a 401(k) plan with employer matching. These benefits contribute to a supportive work environment for our team members.

Career advancement opportunities abound for Certified Medical Assistants at Mercy and GoHealth Urgent Care! You can pursue leadership positions within Center Operations or Clinical Education. We also offer mentorship relationships with experienced providers and market leadership to guide your professional growth and development.

To thrive as a Certified Medical Assistant at Mercy and GoHealth Urgent Care, exceptional communication skills, attention to detail, and the ability to work well in a team are essential. Additionally, proficiency in basic computer skills, including Microsoft Word and Excel, and the ability to manage multiple tasks efficiently will greatly benefit your role.

At Mercy and GoHealth Urgent Care, we pride ourselves on providing thorough training for our Certified Medical Assistants. You will receive EMR training, mentorship from seasoned providers, and opportunities for ongoing professional development, which will equip you with the necessary skills to excel in your role.

When answering this question, share your passion for healthcare and your desire to make a difference in patients' lives. Mention any personal experiences or influences that inspired you to pursue this career path.

Discuss specific experiences you've had in previous roles as a Certified Medical Assistant. Highlight your familiarity with vital signs assessment, recording medical histories, and any specialized procedures you've performed, such as phlebotomy or point-of-care testing.

Showcase your ability to remain calm under pressure. Provide an example of a stressful situation you managed effectively, focusing on strategies you used to maintain professionalism and patient care quality.

Illustrate your understanding of patient confidentiality and HIPAA guidelines by discussing the practices you follow to protect sensitive patient information. Demonstrating thorough knowledge and adherence to these regulations is key.

Communicate the importance of active listening and empathy in patient interactions. Provide examples of how you've adjusted your communication style to meet the needs of diverse patient populations.

Detail your approach to prioritizing tasks based on patient needs and urgency. You might mention using a checklist or a prioritization system to efficiently manage your responsibilities without sacrificing patient care.

Share a specific story about an instance where you provided exceptional care to a patient. Highlight your dedication to patient satisfaction and how it positively impacted their experience.

Emphasize the importance of cleanliness and organization in a medical setting. Talk about your routine practices for keeping exam rooms and equipment sanitized and ready for patient use.

Explain your approach to receiving and addressing patient complaints. Highlight your commitment to listening, understanding their concerns, and taking appropriate action to resolve issues and improve their experience.

Reflect on the values and mission of Mercy and GoHealth Urgent Care, and how they align with your own. Share your enthusiasm for joining a team dedicated to delivering exceptional patient care and its community involvement.