Customer Success Agent

Welcome to Fi.

We’re a passionate team from Square, Google, Peloton, Uber, and more, working to redefine the dog-human connection. Our mission? Harness cutting-edge technology to transform what it means to be a dog parent.

The pet industry has been stuck in the past for far too long, and we’re here to change that. At Fi, we’re combining expertise and innovation to improve the lives of millions of dogs across the U.S. Real-time location tracking, activity, sleep, and behavior monitoring – and that’s just the start.

The most exciting part? Bridging the communication gap between dogs and humans. Picture a world where you know how your dog feels in real time and how to keep them at their best. That’s the future we’re building at Fi.

If you thrive in a collaborative, forward-thinking environment and are passionate about helping dogs live longer, healthier lives, we want you on the team. Together, let’s redefine the future of dog ownership – turning the “impossible” into “let me find a way.”

Fi is looking for Customer Success Agents (Weekend Shift)!

The Fi team is lean and accomplished, dedicated to building remarkable experiences for dog owners everywhere. As one of our Customer Success Agents, you’ll report directly to our Customer Success Lead, working closely with customers to build strong relationships that foster retention and loyalty. If you thrive in fast-paced, customer-focused environments and excel at problem-solving, this role is for you.

• As one of our customer success agents, you will work closely with customers to develop relationships that promote retention and loyalty.
• You'll have at least 1+ years of prior experience working directly with customers in a CX team
• Strong writing and communication skills
• Previous experience providing customer service and problem solving over phone
• You love dogs (if you have one, bring it to the office, if you hate dogs, please don’t apply)
• Bonus points for familiarity with Zendesk

• Paid Time Off: 25 days/year
• Full coverage on medical, dental, and vision insurance
• Additional wellness perks including free One Medical, Kindbody, and Talkspace
• $500 annual donation to a dog charity of your choice through our BarkBack Program
• Free Fi membership for your pup(s)
• Friends + family collar gifting program

Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.