Dutch Speaking Customer Service for Home Improvement & DIY Tools Department

Mercier Consultancy Bulgaria is excited to welcome a Dutch Speaking Customer Service Agent to our Home Improvement & DIY Tools Department. In this important role, you will assist our Dutch-speaking customers in finding the right tools and solutions for their home improvement projects. Your responsibilities will include addressing inquiries related to product specifications, order status, usage instructions, and troubleshooting tool-related issues. Providing exceptional customer support and sharing your knowledge about DIY products will be key to helping customers achieve their project goals. If you have a passion for home improvement and enjoy assisting customers, we encourage you to join our forward-thinking team.

Responsibilities

• Deliver top-notch customer support in Dutch for home improvement and DIY tools inquiries.
• Assist customers with product selection, purchases, and order processing.
• Provide expert advice on product usage, safety measures, and maintenance.
• Resolve customer concerns and complaints with efficiency and professionalism.
• Maintain a comprehensive knowledge of DIY tools and home improvement trends.
• Collaborate with warehouse and logistics teams to ensure timely order fulfillment.
• Document customer feedback and contribute to service improvement efforts.

• Fluency in Dutch and English, both spoken and written.
• Customer service experience, particularly in the home improvement or retail sector preferred.
• Strong communication skills with a focus on customer satisfaction.
• Ability to understand and explain technical product information effectively.
• Experience with customer service software or tools is an asset.
• Detail-oriented and able to manage multiple tasks simultaneously.
• Willingness to work flexible hours, including weekends and holidays, if needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...