Junior Helpdesk

CREALOGIX is a leading global FinTech software solutions provider working with some of the most innovative financial brands in the world.  We are dynamic and growing with over 380 employees around the world including Switzerland, Germany, Spain, the UK, the Middle East and Singapore.

Some of the world’s largest banks and wealth management firms select and deploy our advanced SaaS and cloud-based technologies to meet their customers’ needs – and it’s our people who make the difference.

Provide technical support for:

• End users and requestors.
• Windows OS and related devices.
• macOS and Apple devices.
• Cloud technologies and services.
• VPN solutions.
• Access control systems.
• CCTV systems.

Support of:

• User onboarding, IT induction, and offboarding.
• Device administration: accounting and inventory tracking.
• Ticket system management and support request handling.
• Diagnosing and troubleshooting printer and peripheral device failures.
• Audio, visual, and conference room tools support.
• User account management.
• Cable organization and management.

• Strong desire to learn and troubleshoot technical issues.
• Attention to detail and methodical problem-solving approach.
• Fluent in English and Spanish.
• Ability to quickly and efficiently resolve technical and user-related issues.
• Ability to crimp Network Patch Cables (RJ45 plugs)
• Strong ability to maintain focus, take responsibility, and stay organized in a fast-paced environment.
• Experience supporting Windows OS, macOS, and related applications is a plus!

What do we offer?

• Competitive salary
• Full-time
• Flexible working hours
• Free Friday afternoons 
• 35-hour week for the full month of August (free afternoons!)
• Private & Medical Insurance
• Dental insurance
• Lunch vouchers
• Exclusive Employees discounts
• Free coffee
• English courses
• Referral bonus, if you bring people as talented as you.

We offer flexible annual working time models, part time as well as a hybrid approach to home office. At CREALOGIX we live a friendly culture with flat hierarchies, where people call each other by their first names. Come and join us in a supportive working environment with training and development opportunities on and off the job, a generous holiday entitlement, the possibility of unpaid leave as well as location-related benefits.

CREALOGIX Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of origin, religion, age or gender. We support inclusion and welcome diversity as an essential source of strength in our global team. Please note that all our job descriptions are written gender neutral. 

Have we caught your attention?
Don't hesitate and send us your application online. We are looking forward to it! Feel free to contact the local Recruiting Team if you have any questions.