Manager of Member Benefits

Job Summary

A company is looking for a Manager, Member Benefit Services.

Key Responsibilities

• Manage and develop a team of Member Services Representatives through regular one-on-ones and performance reviews
• Act as a point of escalation for member issues and directly handle inquiries during high volume periods
• Define and improve processes to enhance team efficiency and meet performance metrics

Required Qualifications

• 5-7 years of experience in Customer Service Operations, with at least 3 years in a management role
• 1-3 years of experience in the fertility space or managed healthcare
• Experience in mentoring and coaching team members
• Proven ability to analyze performance metrics for operational improvements
• Bachelor's degree or equivalent experience