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Operations Manager - HVAC Controls

Position Purpose
The Building Operations Manager oversees the operations of Building Automation (BI) installation and service business in the state of Alaska.  You will own the P&L and manage the operations team for the BI business unit.  We are looking for a forward thinking, process driven, enthusiastic individual to build on the great culture of LONG and innovative business in AK. 
 
Benefits
Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.
 
Essential Duties and Responsibilities
To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:
  • Manage the Building Automation (BI) business operations while leading Project Managers, Engineers, Field Supervisors and Field Technicians.
  • Build and maintain an effective operations organization committed to customer and employee satisfaction and profitable growth.
  • Actively coordinate startup activity schedules with the Project Managers, Engineering and Operations supervisors to ensure correct staffing and correct abilities are provided to meet individual project schedules and commitments.
  • Develop, forecast, and prioritize manpower schedules and project loading schedules to ensure contract completion in an efficient and profitable manner.
  • Provide technical support, expertise, leadership and accountability for installed projects and service delivery.
  • Provide technical and operational support for the sales teams, including proper pricing and scope-of-work definition for opportunities.
  • Participate in or facilitate representation for the Sales to Operations Turnovers, Engineering to Field Project Turnovers, and the Installation to Service Project Turnovers.
  • Maintain consistent professional communication with customers, coworkers, and leadership team.
  • Manage and advise on hiring, training, development, allocation, and performance assessment of personnel within areas of responsibility.
  • Conduct one-on-one reviews with direct reports to help develop each individual’s potential on the team.
  • Manage and balance financial metrics with employee and customer needs.
  • Work with financial/admin team relative to invoicing, AR's and compliance to meet financial metrics.
  • Maintains and improves planned and executed margins for Projects and Quoted Service.
  • Other duties as assigned.
Qualifications
  • 10+ years of Building Automation experience and 5+ years of project management experience.
  • Ability to travel to and inspect job sites and visit customer locations.
  • Must possess a valid Driver’s license in good standing.
  • Extensive knowledge of HVAC, control systems, building automation, electrical systems, energy management, fire alarm & smoke removal systems, engineering, installation, and construction procedures
  • Extensive knowledge of financials metrics and mechanisms for building industry.
  • Thorough understanding of the project management processes.
  • Strong customer service skills with the ability to work independently while consistently meeting deadlines.
  • Excellent written and verbal communication skills.
  • Strong leadership and managerial skills.
Preferred Qualifications
  • No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Physical Requirements
  • This work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces.
  • This position may require lifting to 25 lbs. from floor to countertop and countertop to floor. 
  • This position may require climbing ladders and the ability to function at heights. 
Environment
  • Inside and outside work environment
Hazards
  • High precarious places
  • General construction worksite hazards
  • Possible driving in inclement weather conditions 
Competencies
To perform this position successfully, an individual must display the following qualities.
  • LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.
 
LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.
 
At LONG Building Technologies, we don’t just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
 
LONG Building Technologies Glassdoor Company Review
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CEO of LONG Building Technologies
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Jason Nefs
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Average salary estimate

$100000 / YEARLY (est.)
min
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$80000K
$120000K

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What You Should Know About Operations Manager - HVAC Controls, LONG Building Technologies

As the Operations Manager - HVAC Controls at LONG Building Technologies, you will play a pivotal role in shaping the future of our Building Automation installation and service business in the vibrant state of Alaska. Imagine leading a dynamic operations team that thrives on innovation and a customer-first approach! In this position, you’ll take charge of the P&L, ensuring that our projects run smoothly while maintaining the high standards of quality and service that LONG is known for. We're looking for someone who not only possesses extensive knowledge of HVAC and control systems but also has a passion for enhancing culture within the team. You’ll manage a diverse group of Project Managers, Engineers, and Field Technicians, driving them to excel while fostering an environment that prioritizes employee satisfaction and profitable growth. With the freedom to develop manpower schedules and coordinate startup activities, you can truly place your mark on our operational success. Aside from the amazing insight you’ll gain into managing a successful business unit, you will also contribute to client relationships by providing technical support and operational expertise. Join us and become an integral part of a team that celebrates diversity and values individual contributions. At LONG, we offer comprehensive benefits, including medical, dental, and vision insurance, as well as perks like tuition reimbursement and paid community service days. If you are an enthusiastic leader ready to take on exciting challenges in the HVAC industry, we want to hear from you!

Frequently Asked Questions (FAQs) for Operations Manager - HVAC Controls Role at LONG Building Technologies
What qualifications do I need to apply for the Operations Manager - HVAC Controls position at LONG Building Technologies?

To successfully apply for the Operations Manager - HVAC Controls position at LONG Building Technologies, candidates should have at least 10 years of building automation experience along with 5 years in project management. Extensive knowledge of HVAC, control systems, and financial metrics is crucial for this role.

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What are the main responsibilities of the Operations Manager - HVAC Controls at LONG Building Technologies?

As an Operations Manager - HVAC Controls at LONG Building Technologies, your primary responsibilities include overseeing business operations, managing project schedules, leading a team of professionals, and ensuring customer satisfaction while maintaining profitability. You’ll also coordinate staffing and provide technical support for both internal teams and clients.

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What type of work environment can one expect as an Operations Manager - HVAC Controls at LONG Building Technologies?

The work environment for the Operations Manager - HVAC Controls at LONG Building Technologies can be varied, involving both inside office work and outside field visits. You may encounter construction site hazards as well as the need to travel to customer locations.

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What benefits are offered to Operations Manager - HVAC Controls employees at LONG Building Technologies?

LONG Building Technologies offers a competitive benefits package to Operations Manager - HVAC Controls employees, including medical, dental, vision insurance, 401(k) with matching contributions, paid time off, tuition reimbursement, and even pet insurance, confirming our commitment to employee well-being.

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Can the Operations Manager - HVAC Controls position allow for career growth at LONG Building Technologies?

Absolutely! The Operations Manager - HVAC Controls role at LONG Building Technologies opens pathways for career growth, where you can lead teams, develop strategies, and make impactful decisions that enhance your career trajectory within the HVAC industry.

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What skills are essential for success as the Operations Manager - HVAC Controls at LONG Building Technologies?

Success as the Operations Manager - HVAC Controls at LONG Building Technologies requires strong leadership and managerial skills, excellent verbal and written communication, and a thorough understanding of project management processes and HVAC systems to drive effective operations.

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What makes LONG Building Technologies stand out as an employer for the Operations Manager - HVAC Controls position?

LONG Building Technologies stands out as an employer by promoting a culture of diversity, innovation, and passion for customer satisfaction. We are committed to equal employment opportunity and provide a supportive environment where every employee can thrive and contribute effectively.

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Common Interview Questions for Operations Manager - HVAC Controls
What strategies would you implement to ensure customer satisfaction in the Operations Manager - HVAC Controls role?

To ensure customer satisfaction in the Operations Manager - HVAC Controls role, I would emphasize proactive communication, actively seek client feedback, and implement continuous training for my team to enhance service quality. Understanding customer expectations is key to tailoring our operations accordingly.

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How do you prioritize multiple project schedules as an Operations Manager - HVAC Controls?

I prioritize multiple project schedules by assessing project timelines, resource availability, and client expectations. Utilizing project management tools allows me to visualize workload and allocate resources efficiently, ensuring that deadlines are met without compromising on quality.

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What do you consider the most challenging aspect of managing an HVAC operations team?

The most challenging aspect of managing an HVAC operations team is balancing the need for timely project completion with the diverse skill sets of team members. To tackle this, I focus on developing staff strengths through effective training and consistent communication.

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How would you handle a conflict between team members in the workplace?

When handling conflicts between team members, I believe in open dialogues and mediation. I would approach the individuals involved privately, listen to both sides, and facilitate a resolution that maintains a positive working environment and promotes collaboration.

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Can you share your experience with building automation systems relevant to the Operations Manager role?

In my experience with building automation systems, I have managed various installations and troubleshooting efforts, ensuring the integration of HVAC controls with optimal energy management practices, which has contributed to sustained operational efficiency and client satisfaction.

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What role does project management play in the Operations Manager - HVAC Controls position?

Project management plays a crucial role in the Operations Manager - HVAC Controls position as it ensures that projects are completed on time and within budget. It involves planning, execution, risk assessment, and communication across teams to align objectives with customer needs.

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Describe your leadership style and how it would benefit the team at LONG Building Technologies?

My leadership style is collaborative and results-oriented. By fostering an inclusive environment where team contributions are valued, I encourage open communication and innovation, ultimately driving the team towards achieving shared goals and enhancing productivity at LONG Building Technologies.

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How do you ensure compliance with industry standards and regulations in HVAC operations?

To ensure compliance with industry standards and regulations in HVAC operations, I stay informed about current regulations, conduct regular training sessions for the team, and implement rigorous quality control procedures to maintain adherence across all projects.

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What methods do you use to track project progress and success?

I utilize project management software and KPIs to track project progress and success. Regularly assessing metrics such as on-time completion rates, budget adherence, and customer feedback allows for timely adjustments and showcases areas of achievement.

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In your opinion, what makes an effective operations manager in the HVAC industry?

An effective operations manager in the HVAC industry is someone who possesses a strong blend of technical knowledge, strategic thinking, and leadership skills. They need to be adaptable and able to respond to challenges while maintaining a focus on enhancing customer experience and ensuring team growth.

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Full-time, on-site
DATE POSTED
November 28, 2024

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