911 Assistant Manager

Pay Range: $79,240 - $99,912 annual compensation 

Job Posting Closing on: Friday, December 13, 2024

Workdays & Hours: This position is in a 24-hour, 7-day a week facility, which requires working outside regular business hours, which includes shift work, overnights, weekends, and holidays.   Workday and hours will be assigned, based on the needs of the department.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest-growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

An Assistant Public Safety Support Manager position is available with the City of Fort Worth Police Department Communications Division. This position is an integral part of operations in the Emergency Communications Center (ECC), with the primary duty of overseeing supervisors and operational efficiency within the ECC.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university with major course work in communications, public administration or a related field.
• Five (5) years of increasingly responsible emergency communications experience including two (2) years of administrative and supervisory responsibility.
• Must possess a current Texas Commission on Law Enforcement (TCOLE) Advanced or above Telecommunicator Proficiency Certification at time of job offer.
• Pass a drug screening.
• Pass an examination by a psychologist, licensed by the Texas State Board of Examiners of Psychologists or by a psychiatrist licensed by the Texas Medical Board.
• Pass a polygraph with no deception indicated.

Preferred Qualifications:

• Two (2) or more years as a mid-level manager.
• Knowledge of operational characteristics, services and activities of an emergency communication and dispatching program, and principles and practices of emergency 911 systems.

The Assistant Public Safety Support Manager job responsibilities include:

• Oversee Emergency Communications Supervisors, which includes: Assist in directing of operations for the Emergency Communications Division; ensure employees follow policies and procedures; initiate, review, and complete internal investigations; make disciplinary decisions or recommendations.
• Engage staff in on-going training; prioritize and assign work; conduct performance evaluations; maintain a healthy and safe working environment.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; and recommend appropriate service and staffing levels.
• Assist in development and implementation of plans and procedures for various emergency dispatching situations, including re-routing of emergency calls to appropriate jurisdiction.
• Serve as a liaison for the Emergency Communications Division with other divisions, departments and outside agencies; serve as staff on a variety of boards, commissions and committees; provide staff assistance to senior management; and prepare and present staff reports and other necessary correspondence.
• Conduct a variety of organizational studies, investigations and operational studies; analyze data and identifies trends; and recommend modifications to programs, policies and procedures as appropriate.

Coordinate the staffing, organizational, and operational activities for the Emergency Communication Center.

Physical Demand

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position:  Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Final candidates selected for hire in the Police Department will be subject to a criminal background, drug screen, polygraph examination, psychological exam and fingerprint check. Applicants must not have used marijuana during the last year, nor illegally used any controlled substances within the last five (5) years.