Job details

Sales Host - Ankeny

LOF Xpress™ Oil Change is seeking a Sales Host to join our dedicated and fast-paced team in Ankeny. As a Sales Host, you will work in a dynamic and exciting environment, interacting with customers and other team members on a daily basis. LOF Xpress™ Oil Change is not just another quick-lube: we strive to provide a new quick-lube experience. Our entire process is automated, ensuring that our customers are receiving the best oil change service available. With our three-point Xpress Oil Change drive-thru service and the LOF PLUS Full Service Oil Change, we are changing oil changes and providing our customers with unparalleled ease and convenience.

Responsibilities

At LOF Xpress our Sales Host is a vital part of our operations and brand. The Sales Host is the first impression our customers have as they drive up to our location. The core responsibility of this position is explaining and selling our services to our customer. Our goal is not to upsell but rather to right-size our sales to ensure each customer visiting our location drives away knowing their vehicle was serviced optimally, based on LOF and manufacturer recommendations. The ideal candidate for this position will be a strong, friendly, and dynamic communicator who is able to follow a script while connecting and tailoring their message appropriately based on customer cues. The Sales Host also must learn and have a high-level of understanding of the products and services we offer. A passion for automobiles is a huge plus in this position as is the willingness to assist on vehicle services, adding value by assisting in the bay when between customers at the Sales Host station.

Candidates must:

∙ Interact positively with a diverse range of clientele and business associates.

∙ Deliver a consistent, yet individualized message to each customer while meeting service and sales goals.

∙ Act in a dynamic, friendly, and outgoing manner.

∙ Possess strong communication skills including via phone and intercom systems as well as face-to-face oral communication.

∙ Create a welcoming experience for each customer by greeting each individual at the kiosk or window.

∙ Work at a fast pace to meet speed expectations for LOF Xpress Services.

∙ Be willing to cross train and work in other areas as needed.

∙ Maintain the facilities by assisting clean‐up tasks between assigned vehicles and at the end of shifts.

∙ Dress professionally, according to LOF Xpress policy and standards.

∙ Become knowledgeable on LOF Xpress technology and be able to execute tasks using such technology.

∙ Able to operate the point‐of‐sale system when needed.

∙ Work a varied work schedule based on customer demand and store hours.

∙ Complete tasks independently and with little supervision

∙ Report to all shifts on time when scheduled.

Preferred experience includes sales positions in retail sales, automotive sales and service, or a general sales position. Past experience as a service or sales advisor in an automotive capacity would be ideal.
Schedule varies based on business needs. The shifts available currently are primarily afternoons/evenings/weekends with schedules during the week typically between 9am-7:45pm; Saturdays 7:45am-5:45pm; and Sundays 8:45am-4:45pm.
Ability to adapt quickly and positively to change
Familiarity and comfort with technology
Education -- High school diploma required.
At Least 18 years of age

Competitive pay commensurate with experience/qualifications
Competitive Benefits

Paid Time Off
401(k) Retirement
Medical, dental, and vision insurance available for full time employees after a short wait period

Comprehensive on-the-job training is provided for all departments/levels

Ability to use facilities to work on personal vehicles

Physical Demands and Work Environment

Extended periods of time standing on hard surfaces, such as concrete floors
Exposure to loud noises and fumes
Exposure to outdoor conditions such as heat, cold, rain, and snow
Frequent need to push, pull, climb (stairs, step stools, ladders), bend at the knees and waist, twist at the waist, turn head-neck-shoulders; raise and hold arms overhead, grasp and hold tools and other items with your hands
Ability to lift and move work-related items up to 50 pounds

Compensation

$16 - $18 / hour based on relevant experience in the automotive industry

LOF-Xpress™ Oil Change is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Average salary estimate

$35400 / YEARLY (est.)

min

max

$33360K

$37440K

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What You Should Know About Sales Host - Ankeny, LOF Xpress™ Oil Change

LOF Xpress™ Oil Change is on the lookout for a dynamic Sales Host to become part of our vibrant team in Ankeny! In this role, you’ll step into the spotlight as the first friendly face our customers see when they drive up for our innovative oil change services. We pride ourselves on offering a unique quick-lube experience, with an automated process designed to ensure each visitor receives top-notch service. As a Sales Host, your mission is to explain our diverse range of offerings while connecting with customers in a genuine way. You won’t just be upselling but rather tailoring solutions that fit each driver's needs perfectly, all while fostering an atmosphere of warmth and approachability. If you've got a passion for automobiles and enjoy talking with a diverse array of people, this could be the perfect match! You’ll learn about our leading products and services and be capable of assisting in the service bay when there’s a lull at your station. Your friendly demeanor and strong communication skills will help create a welcoming environment for each customer—whether it’s over the phone or face-to-face. Be ready for a fast-paced work setting where you'll need to adapt quickly and uphold our brand’s values. We’re looking for candidates with previous experience in sales or automotive service, a high school diploma, and the eagerness to dive into hands-on training. With flexible shifts primarily in the afternoons and evenings, a competitive pay structure, and excellent benefits, becoming a Sales Host at LOF Xpress™ Oil Change could be a fantastic next step in your career journey!

Frequently Asked Questions (FAQs) for Sales Host - Ankeny Role at LOF Xpress™ Oil Change

What does a Sales Host do at LOF Xpress™ Oil Change?

As a Sales Host at LOF Xpress™ Oil Change, you play a vital role in creating an exceptional first impression for customers. Your primary responsibilities include explaining and selling our unique automotive services, ensuring that every customer receives the optimal service tailored to their vehicle needs. This means interacting with clients in a positive manner, answering their inquiries, and assisting in the service area as needed.