Vice President, Talent Acquisition

Our client, a leader in the call center and business process outsourcing (BPO) industry, is seeking a Vice President of Talent Acquisition to join their large, dynamic, and mission-driven recruiting team within the organization's HR function. Reporting directly to the Chief People Officer, this leader will develop and execute system-wide strategies to support global operations, which employ over 14,000 individuals.

About the role:

The Vice President of Talent Acquisition will join a large (over 100+ team members), dynamic, and mission-driven recruiting team within the HR function. Reporting directly to the Chief Person Officer, this leader will develop and execute the organization's system-wide strategies to support global operations, which employs over 14,000 individuals.

This leader must bring innovative strategies and operational approaches—such as data analytics, targeted and personalized marketing, and large-scale process improvement—that extend beyond traditional talent acquisition methods.

Additionally, the Vice President will be responsible for designing and executing a forward-thinking recruiting strategy, enhancing standard operating procedures, and leading Six Sigma continuous improvement initiatives. A key focus will be driving the employment brand and employee value proposition to attract and retain top talent.

This position is pivotal to the organization’s success, as its associates are integral to generating revenue and driving profitability.

• Be the overall strategic and operational recruiting subject matter expert that supports the global recruiting operations and solves complex and dynamic hiring challenges in multiple markets around the globe.
• Maximize the consistent utilization of best/right recruitment tools and technology to streamline the selection process to provide a best-in-class candidate experience and deliver results.
• Provide excellent client service resulting in successful partnerships with hiring managers and talent attraction to support growth and expansion needs.
• Support the CPO and Senior Leadership Team by identifying current and future workforce needs. Develop proactive strategies to ensure successful delivery of talent acquisition services while delivering on the company's overall strategic goals.
• Use data analytics to help inform recruiting strategies and drive best practices. This includes a constantly evolving/improving, data-driven approach to hiring (sourcing, candidate profiles, prevailing wages by location, the impact of different variables on retention (like candidates’ tenure in previous jobs), etc.)
• Partner with training and operations to deliver 100% of the required headcount five days into production. This is the key metric in measuring success.
• Prove success as a people leader who can attract, grow, motivate, retain, and develop associate talent acquisition staff and leadership.
• Be the Client-facing subject matter expert to support the proposal and bid-pursuit development (i.e., country strategy, recruitment and onboard strategy, and projections).
• Deeply understand the TA team's impact on company success (revenue and client satisfaction derived from achieving 100% of required associates needed 5-days into production, the effect of wages on P&L, etc.).
• Build world-class proposal and bid pursuit content.
• Evolve and upgrade recruitment approaches, tactics, technologies to broaden the global reach, build a strong talent pool, and increase responsiveness to global partners.
• Instill a customer-focused partnership model and approach across the team to ensure a consistently outstanding candidate and hiring manager experience, maximizing the team's strengths to achieve high performance.
• Initiate and oversee the production of collateral and content that attracts and drives brand reputation amongst top industry talent.
• Drive large-scale continuous improvement projects. 
• Partner with stakeholders to help identify and improve retention efforts across all geographies.
• Ensure strong experience and throughput using social media as a sourcing channel globally. 
• Build a "best in class" Talent Acquisition operations as validated by external awards or benchmarking compared to other BPO organizations.   
• Understand how to build shared services to support a global talent acquisition function effectively. 
• Know federal, state, and local guidelines and regulations regarding interviewing, selection, pre-employment testing, tracking, reporting, and record-keeping in each geography that the company operates. 

• Has significant operational experience running engagement center operations   
• Understands the values of process and measures
• Has significant experience in the BPO Call Center/Customer Relationship Management industry 
• Certified in Agile or Lean Six Sigma (preferred)
• Thinks progressively and proactively about potential "big picture" work solutions
• Exhibits leadership and offers new perspectives to team and stakeholders
• Thinks "outside of the box" to develop new strategies beyond the traditional approach to talent acquisition 
• Solves complex problems
• Takes a broad perspective to identify innovative solutions 
• Possesses excellent written and verbal communication skills 
• This position is for a global leader and can be based in the USA, Mexico, the Philippines, India, Guyana, Colombia, or Costa Rica.
• Has solid organizational skills, including attention to detail and multi-tasking skills
• Has strong working knowledge of Microsoft Office, including MS Project, Visio, and Excel
• Has experience with Success Factors ATS (preferred)
• Travel required - 20%-30%  

Our client is committed to an equal opportunity employer and seeks to employ and assign the best-qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.