Client Services Representative - Hybrid (Franklin, TN)

To excel as a Client Services Representative at Experian, proficiency in Microsoft Excel is essential, along with strong communication skills. You'll need to manage multiple tasks efficiently, demonstrating excellent organizational abilities to handle client accounts and documentation with precision.

The hybrid work model for the Client Services Representative at Experian means you'll work in the Franklin, TN office 2 to 3 times a week, allowing you to enjoy a balance of in-person collaboration and remote flexibility. This arrangement supports work-life balance while still fostering team engagement.

Experian is known for its strong people-first culture and has been recognized as a Great Place To Work™ in 24 countries. As a Client Services Representative, you’ll engage in a supportive environment that emphasizes diversity, equity, and inclusion while also enjoying a range of perks that enhance job satisfaction.

Experian is committed to the professional growth of its Client Services Representatives through continuous training and development opportunities. With a focus on collaboration and engagement, you will have the resources to enhance your skills and advance in your career.

Client Services Representatives at Experian enjoy comprehensive benefits, including health, dental, and vision plans, a robust 401K with a 4% company match, paid volunteer days, and wellness programs that promote a healthy work-life balance.

As a Client Services Representative at Experian, your main responsibilities will include addressing client needs, preparing detailed reports, managing client records, performing account reconciliations, and collaborating with various teams to improve overall client satisfaction.

The work environment for a Client Services Representative at Experian is vibrant and team-oriented, combining collaboration in the office and remote work flexibility. You'll be part of a diverse team that values innovation and encourages each employee to bring their authentic selves to work.

When responding to this question, highlight specific experiences where you managed client accounts effectively. Include examples of how you ensured accuracy and resolved issues, demonstrating both your attention to detail and customer-focused approach.

While answering, talk about your methods for prioritizing tasks—such as using to-do lists or project management tools—and provide examples of how you've balanced multiple responsibilities, especially in a hybrid setting.

In your response, emphasize the importance of clear and concise communication. Share techniques such as active listening, asking clarifying questions, and tailoring your communication style to meet the specific needs of clients.

Share a specific instance where you successfully navigated a challenging client interaction. Discuss your approach to staying calm, listening actively, and working towards a resolution that satisfied the client's needs.

Discuss how teamwork is essential in client services, emphasizing collaboration with colleagues to meet client needs. Provide examples of past experiences where working as a team led to improved client satisfaction or project outcomes.

Explain the processes you follow to maintain accurate client documentation, such as regular audits or systematic checks. Highlight any tools or practices you employ to keep records organized and up-to-date.

Be ready to describe a specific situation where you exceeded client expectations. Explain the steps you took and the positive feedback or outcomes that resulted from your efforts.

List the tools and software you've used, such as customer relationship management (CRM) systems or Microsoft Excel, explaining how they helped you streamline tasks and improve client interactions.

Share the methods you use to stay informed about industry trends, such as reading articles, attending webinars, or participating in professional networks. This demonstrates your commitment to continuous learning and improvement.

In your answer, align your skills and experiences with what Experian seeks in a Client Services Representative. Discuss your enthusiasm for the role, commitment to client satisfaction, and readiness to contribute to a positive team dynamic.