About Us

Leona is on a mission to empower everyone to take the best care of themselves, their patients, and their loved ones. We have an ambitious goal: to transform the way the world interacts with healthcare. We strongly believe that where you live shouldn’t impact your access to high-quality care. For patients, it should feel empowering, and unintimidating, to proactively take care of yourself and your loved ones. For doctors, we want to enable you to focus on what matters most, delivering the best possible care, by providing better tooling, decreasing the administrative burden, and helping you to prioritize based on urgency and complexity while saving time and improving clinician quality of life.  

Our first product is a platform that streamlines Doctor-Patient communication via WhatsApp, enabling doctors to offer greater convenience, personalization, and efficiency in their communication with their patients while saving care providers’ valuable time. 

Headquartered in Mexico City, we are a global team with team members based in Mexico, New York and San Francisco. Our diverse team brings together years of experience scaling tech companies like Rappi, Uber, Modern Fertility and Wonder throughout the US and Latin America. Leona is backed by top-tier investors such as General Catalyst & Accel, and an incredible list of angel investors including the founders of Nubank, Rappi, Maven Clinic, Xepelin, Forward Health and other successful technology companies. 

If you are hungry to learn and build 0-1 at an early stage startup, while rolling up your sleeves to make some magic, this role might be the perfect fit for you!

The Role 

As a Business Operations Associate at Leona, you will play a crucial role in helping us design our initial operational processes, support with financial modeling, analytics, go-to-market research, strategy and planning. You will work closely with cross-functional teams to identify areas for improvement, develop data-driven insights, and implement strategies that will enhance our operational efficiency and support our long-term growth.

Location: Ideally Mexico City/ New York City but we can be flexible for the right candidate

Key Responsibilities:

• Data Analysis and Reporting:

  • Collect, analyze, and interpret data related to operational performance, patient outcomes, and key performance indicators (KPIs).

  • Create and maintain comprehensive dashboards and reports to monitor operational trends and identify opportunities for improvement.

• Operational Optimization:

  • Collaborate with operational teams to identify inefficiencies and bottlenecks in processes.

  • Develop and implement strategies to streamline workflows, reduce costs, and enhance operational effectiveness.

• Strategic Planning:

  • Assist in the development of the company's strategic plan, working with senior leadership to define goals, objectives, and key initiatives.

  • Conduct market research and competitive analysis to identify growth opportunities and threats.

• Performance Metrics:

  • Define and track key performance metrics to assess the success of strategic initiatives and operational improvements.

  • Provide regular performance updates to leadership and stakeholders.

• Project Management:

  • Lead and support cross-functional projects aimed at improving operations and achieving strategic objectives.

  • Ensure projects are executed on time and within budget.

• Stakeholder Collaboration:

  • Collaborate with various teams, including operations, finance, marketing, and product development, to align strategies and drive results.

  • Act as a liaison between different departments to facilitate communication and coordination.

• Continuous Improvement:

  • Stay up-to-date with industry trends, best practices, and regulatory changes in the healthcare sector.

  • Recommend and implement new initiatives based on industry insights.

Qualifications:

• Bachelor's degree in business, economics, healthcare management, or a related field

• 3-6+ years of experience in operations analysis, strategy, investment banking or management consulting, preferably in healthcare.

• Strong analytical and problem-solving skills.

• Proficiency in data analysis tools and software (e.g., Excel, SQL, data visualization tools).

• Excellent communication and interpersonal skills.

• Project management experience is a plus.

• Knowledge of healthcare industry regulations and trends is advantageous.

• Fluency in English & Spanish

What You Can Expect: 

• Autonomy & Responsibility: You will take ownership of your time and efforts, prioritizing the activities that have the largest impact for the company 

• Team Collaboration: We are very team oriented; you’ll have the opportunity to work with a small, nimble team of superstars, gaining insight into building a company from scratch. Everyone in the team is here to help each other - 24/7. 

• Mentorship: The team members are here to support your career growth goals within the company and afterwards 

• Ambiguity: There are a lot of unknowns given the early stage of the company, you will be responsible for navigating ambiguous environments and determining the best path forward 

• Dedication: If you prefer 9-5 environments, this role is not for you. While there is no strict ‘clocking in/clocking out’ schedule, the aggressive growth goals require the team to work more than 8 hours a day 

• Flexibility: The team is very flexible to changing schedules and are very accommodating to any circumstances you may have