Lead Outreach Coordinator

Job Summary

A company is looking for a Lead Outreach & Enrollment Coordinator to supervise and coach a team of Outreach & Enrollment Coordinators.

Key Responsibilities:

• Supervise and support a team of 8-12 Outreach & Enrollment Coordinators, providing coaching and performance feedback
• Ensure the team meets enrollment targets through coaching on call quality and engagement tactics
• Monitor key performance metrics and facilitate team meetings focused on motivation and goal alignment

Required Qualifications:

• Three years of experience managing a team in call center, behavioral health, or customer service settings
• Prior experience in a role requiring high-volume outreach and goal-driven member engagement
• Demonstrated sales experience with the ability to persuade and handle objections
• Strong track record of meeting or exceeding performance targets
• Experience in coaching or mentoring peers in a team-focused environment