Job details

Assistant Operations Manager

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.

As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.

Role Description: Our Assistant Operations Manager plays a vital role with our Traditional Community Bank to provide application support to internal and external clients. In this role, you will serve as a key support function for Operations Specialists, overseeing processes, procedures, applications and training. We are looking for someone that has previous experience working in deposit operations and can provide expertise in application management and project implementation and support.

In this role you will:

Manage and oversee the Operations Specialist team
Assist Operations Manager with the management of core providers
Be knowledgeable in all banking applications.
System administration, responsible for managing and updating specifications on all relevant applications
Responsible for providing support to the team with any questions, resolving issues and enhancing products.
Troubleshoot application errors and provide resolutions
Provide and manage necessary application training to all team members
Be responsible for timely and accurate monthly reporting and analytics
Create and run reports using Business Analytics and PowerBI
Ensure procedures relevant to the Operations Team are updated and accurate
Oversee user management: movers, leavers, joiners and password maintenance when necessary
Provide Debit and Credit Card expertise
Responsible for assisting bankers and clients with issues and providing resolutions
Manage general ledger reconciliations
Identify and provide suggestions for more efficient and effective processes within the department
Perform account cleanup on users, products and codes when necessary
Implement dual user control to reduce bank risk
Perform other duties as assigned
Troubleshoot various technology equipment

Qualifications:

Have at least five years of experience in banking operations
Demonstrate exceptional communication skills
Ability to make judgments based on information provided
Ability to work and complete tasks with minimal direct supervision
Eager to learn and achieve proficiency
Ability to motivate and lead
Are curious, have humility, are open to learning and approach your work with a growth mindset
Thrive working in a fluid environment with high autonomy
Love to collaborate to get to the best, most efficient outcome
Embody the growth mindset and bring a self-driven and self-starter mentality to your work

What we offer:

At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
Competitive compensation based on experience, geographic location, and role
Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
Paid parental leave
Flexible vacation policy, including PTO and paid holidays
A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Lead Bank Glassdoor Company Review

3.8

Lead Bank DE&I Review

4.7

CEO of Lead Bank

Jacqueline Reses

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

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max

$60000K

$80000K

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What You Should Know About Assistant Operations Manager, Lead Bank

Join Lead as an Assistant Operations Manager and become a pivotal member of our Traditional Community Bank, where we build banking infrastructure for innovative financial products and services. With our headquarters in Kansas City, Missouri, and teams across major cities like San Francisco and New York City, we’re at the forefront of the fintech landscape. In this role, you'll be essential in providing application support while also overseeing a talented Operations Specialist team. Your expertise in deposit operations will shine as you help manage key banking applications, troubleshoot technology issues, and ensure our processes are always top-notch. You’ll enjoy collaborating with your team to enhance our products, streamline procedures, and drive operational excellence. At Lead, we cherish personal connections and are committed to fueling local economic growth, making your role essential in serving the individuals and businesses in our vibrant community. Plus, you’ll benefit from a culture that encourages growth and learning with competitive compensation and generous benefits. Let’s create impactful banking experiences together!

Frequently Asked Questions (FAQs) for Assistant Operations Manager Role at Lead Bank

What skills are essential for the Assistant Operations Manager position at Lead?

To excel as an Assistant Operations Manager at Lead, candidates should possess robust communication skills and demonstrate exceptional judgment based on provided information. Having a minimum of five years of experience in banking operations is crucial, along with a strong knowledge of banking applications. The ability to thrive in a fluid environment and provide effective training and support to team members is also essential.