EXPECTATION FOR ALL EMPLOYEES
Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.
Position Summary:
Responsible and accountable for on-site operations and performance of a specific apartment community or self storage property.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Direct property operations and staff in the most cost effective manner.
· Develop and manage annual budget.
· Maintain occupancy levels according to budget.
· Hire staff, manage performance of staff and address all employee relation issues.
· Manage, motivate and develop staff.
· Process new applications, re-certifications and provide required information to compliance.
· Maintain compliance policies and procedures.
· Supervise rent collection, rent ledgers, bank deposits and petty cash records.
· Pursue delinquent rents and evictions and provide required information to collection company.
· Provide account information to the Regional Supervisor.
· Direct all marketing and leasing activities and maintain targeted occupancy.
· Supervise resident relations and enforce all community rules and regulations.
· Supervise the maintenance staff, repairs, preventive maintenance and improvements.
· Supervise all landscaping, lawn care and snowplowing activities.
· Work with the Regional Supervisor to develop, monitor and achieve annual budget objectives.
· Show apartments to prospective residents.
· Other duties as assigned.
QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS
· High school diploma or general education degree (GED)
· 1 year of experience
· CAM, ARM or similar recommended.
Language Skills – Ability to read, write, speak and interpret rules, procedures, routine
reports/correspondence and to speak effectively with groups of employees and/or residents.
· Math Skills – Ability to add, subtract, multiply, divide using whole numbers, fractions and decimals. Ability to compare rate, ratio and percentages and interpret basic graphs.
Reasoning Skills – Ability to apply common sense understanding to carry out instructions in written, oral or diagram form. Ability to deal with problems that involve concrete variables in standardized situations.
· Computer Skills – Intermediate experience with MS Office. Intermediate experience with property management software.
TRAINING REQUIREMENTS:
· Annually attend fair housing, section 42 and leasing classes.
· Ongoing professional development.
PHYSICAL DEMANDS:
· Rarely must stand, walk, climb, balance, stoop, kneel, crouch, crawl, bend or lift up to 25 pounds.
· Occasionally must sit and reach with hands/arms and be exposed to outdoor weather conditions.
· Regularly must use hands to finger/handle/feel, talk and hear.
· Close and distance vision is required.
WORK ENVIRONMENT:
· Normally works in an environment with moderate noise.
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