Junior Technical Support Engineer

Job Summary

A company is looking for a Jr Technical Support Engineer to provide technical support for media streaming products and services.

Key Responsibilities

• Deliver exceptional customer support with a customer-obsessed mindset
• Troubleshoot technical issues related to media streaming products
• Work within defined SLAs, KPIs, and productivity metrics

Required Qualifications

• 1+ years of relevant technical support experience
• Experience supporting external customers in a Service Desk or helpdesk environment
• Familiarity with SLA-driven support environments
• Basic troubleshooting skills in network environments
• Experience using or supporting Windows, Linux, MacOS, iOS, Android, and VMware