Outbound Sales Advisor

Job Title: Outbound Engagement Lead

Salary: £26,000-£28,000 per annum + commission (capped at £2k per annum)

Hours per week: 35 per week - flexible 8:00am - 6:00pm contract on a rota basis. Shifts are 8.00am-4.00pm, 9.00am-5.00pm, 10.00am-6.00pm, 11.00 – 19.00pm, 12.00 – 20.00.

Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.

Closing date: Friday 12 December 2024

Interview date: TBC.

About the role

We are expanding our Customer Service team and looking for a dynamic, target-driven professional with a passion for driving revenue growth and building meaningful customer relationships. If you are an enthusiastic, sales professional then read on to find out more about joining our team as an Outbound Sales Advisor, to play a crucial role in propelling our business and positioning our products and services to deliver growth to our stakeholders.

Using your sales and customer service experience, you will learn our product and service portfolio from end to end and be able to confidently relay this to new and existing customers to meet your set targets and KPI's. Along with creating tailored campaign strategies, employing lead generation techniques and addressing customer objections to complete the sales process.

Be a part of a dynamic team where your contributions directly impact customer satisfaction and business success. You will work in an environment that values integrity, excellence, and flexibility, with ample opportunities for personal and professional growth.

What we are looking for.

We are seeking a candidate with previous outbound sales or telemarketing experience, well-versed in lead generation, objection handling, and closing techniques. You should be comfortable using customer service software and telephony systems, with exceptional communication and relationship-building skills. If you are confident, persistent, and driven to succeed, this is the role for you!

To succeed in this role, you will bring proven experience in outbound sales or telemarketing, ideally within a membership or customer-service-driven environment. Your history of consistently exceeding sales targets and delivering exceptional customer service will set you up for success. You will also have experience working in a contact centre environment, where you’ve honed your ability to engage with customers and meet their needs effectively. Building and nurturing positive relationships with both internal and external stakeholders will be second nature to you, ensuring smooth and productive interactions.

With your sales and customer service expertise, you will gain in-depth knowledge of our products and services, empowering you to confidently speak to both new and existing customers, hitting your targets, and achieving KPIs. You will also play a pivotal role in crafting campaign strategies, generating leads, and overcoming objections to close deals effectively.

Join a dynamic, results-driven team where your contributions directly impact customer satisfaction and business growth. Enjoy an environment that values integrity, excellence, and flexibility, with opportunities for both personal and professional advancement.

Essential criteria

• Previous sales experience ideally in an outbound or telemarketing role, preferably within a membership organisation or similar customer-service orientated environment.
• Track record of exceeding targets in customer service / sales.
• Contact centre environment experience.
• Self-motivated individual who is not shy of a challenge.
• Experience of building and maintaining positive relationships with internal and external stakeholders.

What is in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

• Hybrid working and flexibility to ensure a positive work-life balance.
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more.
• Private medical insurance and healthcare cash plan covered by IOSH.
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%.
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing.

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.

We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.

We are proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.

How to apply

To apply, you will need an up-to-date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.