Account Manager (this is a back up for 2024-7609 in correct format will only be used to submit offer)

An Account Manager at Martindale-Avvo is responsible for nurturing relationships with 350-450 key legal clients, advocating for their needs, and helping them maximize their use of Avvo’s marketing solutions. This includes providing strategic marketing advice, assisting with optimization of their profiles, and finding opportunities for upselling additional products.

To be considered for the Account Manager role at Avvo, candidates typically need a Bachelor’s degree or equivalent work experience. A strong background in sales, combined with proficient communication skills and familiarity with CRM tools like Salesforce, is essential for success in this position.

The Account Manager position at Avvo operates on a base plus commission structure. The base salary starts at $50k, and Account Managers can earn additional income through achieving monthly sales quotas and successfully upselling services to clients.

Success as an Account Manager at Martindale-Avvo requires strong organizational skills, attention to detail, and effective time management. Additionally, the ability to analyze data and provide consultative advice to clients is vital. A positive attitude and a proactive approach are also key components.

The work environment for an Account Manager at Avvo is collaborative and dynamic, fostering personal and professional growth. The company values flexibility and encourages a work-life balance, featuring perks like a dog-friendly office and a casual dress code.

Account Managers at Avvo enjoy a range of benefits, including three weeks of paid vacation, comprehensive medical, dental, and vision coverage, a 401(k) plan with company match, and various employee recognition programs aimed at encouraging a healthy work-life balance.

You can apply for the Account Manager position by submitting your application through the Martindale-Avvo careers page. Be sure to highlight your relevant experience and skills that align with the job description to increase your chances of being selected for an interview.

To manage relationships with multiple clients, I would prioritize effective communication and organization. By utilizing CRM tools to track interactions and set reminders for follow-ups, I can ensure that each client feels valued and informed. Regular check-ins and personalized marketing strategies tailored to their unique needs can also enhance client satisfaction.

Absolutely! In a previous role, I identified a client's need for enhanced online visibility. By presenting them with our premium advertising package and showing them data on how their competitors were benefiting from it, I successfully upsold the service, resulting in a significant revenue increase for my team.

When handling client objections, I prioritize active listening to fully understand their concerns. I respond empathically and provide data or anecdotal evidence to address their fears. If necessary, I explore alternative solutions that align with their goals while reinforcing the value of our products.

I often utilize Google Analytics for performance metrics and reporting. Additionally, experience with Salesforce allows me to generate insightful reports that track campaign successes and client growth, enabling me to provide clients with comprehensive updates and actionable insights.

In a fast-paced environment, I prioritize my workload by assessing deadlines and the impact of tasks. I use project management tools to keep track of assignments and employ the Eisenhower Matrix to differentiate between urgent and important tasks. This helps me focus on activities that drive the most value for clients.

My sales style is consultative and relationship-driven. I focus on understanding the client's needs first, fostering trust and rapport. By recommending tailored solutions rather than pushing aggressive sales tactics, I believe it creates a more positive long-term relationship and better outcomes for both parties.

I am drawn to Martindale-Avvo because of its commitment to innovation in the legal industry and its culture that values integrity and continuous learning. Joining a team that empowers attorneys resonates with my passion for helping others succeed, and I believe my skills align well with the Account Manager role.

The key to maintaining long-term client relationships lies in trust and consistent communication. By being proactive in addressing concerns, providing value through ongoing support, and regularly checking in, I can foster loyalty and ensure that clients see us as reliable partners.

In a previous project, I received feedback that the reporting format was too complex for the client to understand. I adapted my approach by simplifying the reports and using visuals to present data clearly. This change not only improved client satisfaction but also resulted in better engagement with our services.

I believe the most important goal for an Account Manager is to ensure client satisfaction and success. By closely monitoring their progress, being their advocate, and continually identifying ways to add value, we can foster long-term partnerships that ultimately contribute to the company’s growth.