Pre Hearing Case Manager

As a Pre Hearing Case Manager at Premier Disability Services, your main responsibilities will include providing accurate information to incoming customer callers regarding their disability claims, making outbound calls to gather necessary information for cases, and efficiently accessing various systems to research and resolve client inquiries. It's all about delivering exceptional customer service while meeting daily metrics and maintaining a high standard of courtesy and respect.

To qualify for the Pre Hearing Case Manager position at Premier Disability Services, candidates should have at least two years of experience in a high-volume call center and a background in customer service or sales preferred. Strong computer skills, excellent typing abilities of at least 50 WPM, and the capacity to handle high call volumes effectively while resolving conflicts are essential.

The starting salary for a Pre Hearing Case Manager at Premier Disability Services is $18 per hour, with the potential to increase to $21 per hour within the first six months based on performance. This competitive pay reflects our commitment to rewarding our employees who contribute effectively to our mission.

Absolutely! At Premier Disability Services, we believe in fostering growth among our employees. As a Pre Hearing Case Manager, you will have numerous opportunities to advance your career within the company, thanks to our supportive environment and a commitment to employee development.

In addition to competitive pay, Premier Disability Services offers a comprehensive benefits package for Pre Hearing Case Managers. This includes medical, dental, and vision insurance, paid time off, and paid holidays. We also have an onsite cafeteria with a subsidized lunch program to support our employees’ well-being.

The work environment for a Pre Hearing Case Manager at Premier Disability Services is dynamic and fast-paced, focusing on teamwork and collaboration. Our high-volume call center in Minneapolis, MN, prioritizes efficiency and customer satisfaction while maintaining a respectful and friendly atmosphere among team members.

Successful Pre Hearing Case Managers at Premier Disability Services possess strong analytical skills, attention to detail, excellent conflict resolution capabilities, and the ability to learn new systems quickly. Proficiency in navigating multiple computer applications swiftly and maintaining a high level of accuracy in a fast-paced environment are also crucial for success in this role.

When faced with a difficult customer, I believe in remaining calm and empathetic. I listen actively to their concerns, acknowledging their feelings, and use conflict resolution skills to understand the issue fully. By providing clear, accurate information and options to resolve their problems, I aim to turn a negative experience into a positive interaction.

I have over two years of experience working in high-volume call centers, where I developed strong customer service skills and learned to handle challenging situations effectively. I can navigate multiple systems quickly, which enhances my ability to provide timely and accurate information to clients.

In my previous job, I encountered an upset customer who was frustrated with the status of their application. I acknowledged their concerns, validated their feelings, and patiently provided them with clear updates while explaining the next steps. This approach calmed them down and helped rebuild their trust in our service.

If I'm unable to assist immediately, I would empathize with the client's situation and assure them I will take the necessary steps to resolve their issue as quickly as possible. I’d gather relevant information and follow up with them, showing them that they are valued and their concerns are important to me.

In a fast-paced environment, I prioritize tasks based on urgency and impact. I make use of time management techniques, such as creating to-do lists and regularly reassessing priorities throughout the day, ensuring I stay focused on the most critical tasks while maintaining a high quality of service.

To meet daily metric goals as a Pre Hearing Case Manager, I set personal targets that align with team goals. I monitor my performance throughout the day, making adjustments as needed. Alleviating distractions and staying organized allows me to maximize my productivity and achieve targets consistently.

Staying updated in the disability claims industry is crucial. I regularly read news articles, attend training sessions, and participate in webinars offered by industry experts. This ongoing learning allows me to provide the most accurate and relevant information to our clients at Premier Disability Services.

In a previous role, I faced a situation where I had to process a claim without all the documents. I utilized my analytical skills to assess the available information and made a decision while ensuring to communicate the situation transparently to the client. Following up with them for the pending documents was part of my strategy in this case.

To ensure high accuracy, I double-check my work and utilize available resources such as checklists or templates. I pay close attention to details and maintain an organized workflow, which minimizes errors and enhances the quality of service I provide as a Pre Hearing Case Manager.

I want to work as a Pre Hearing Case Manager at Premier Disability Services because I am passionate about helping individuals navigate the complexities of disability claims. I admire the company's track record of assisting so many people successfully and believe that my skills align perfectly with their mission to support clients during challenging times.